Jacada Signs Material Agreement with Large U.S.-Based Provider of Digital Television Services
April 07 2010 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience and process optimization solutions, today announced that
it has entered into a material agreement with a new customer, a
large U.S.-based provider of digital television services.
The company delivers digital video service to millions of
customers in the United States and Latin America. After careful
evaluation of many alternatives in the market, the company chose to
work with Jacada to improve the customer experience provided by
their call center agents during the selling cycle. Through use of
the Jacada® WorkSpace, Jacada® Interaction Manager and Jacada®
WinFuse solutions, the Jacada team will be significantly improving
the tools the sales agents use to serve individual customer needs
and to provide customers with the best possible offer.
"We are passionate about finding innovative technologies that
enable our employees to deliver outstanding service to our
customers," said a vice president of the company. "Creating a
simple and clear user experience for our sales agents is a critical
element of providing our customers with the world class experience
they deserve. We evaluated many vendors to help us simplify our
sales agent desktops and ultimately selected Jacada for the task.
Their solution and underlying technology was uniquely suited to
meet our needs. We look forward to a successful deployment of their
solution."
"We couldn’t be happier about working with our new customer,"
said Tom Clear, chief executive officer for Jacada. "They
understand the nature of industry competition and that in 2010 the
top priority for differentiation and customer retention, is
improving the customer experience. Jacada solutions dramatically
improve customer experience but also significantly streamline and
reduce operational costs. We’re looking forward to helping them
continually improve the efficiency and effectiveness of their sales
and customer service operations."
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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