Jacada Named in “CRM Customer Service Contact Centers” Magic Quadrant
April 16 2010 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience and process optimization solutions, today announced that
it has been positioned by Gartner in the Magic Quadrant for CRM
Customer Service Contact Centers.1
"Jacada is very pleased to be included in Gartner’s 2010 Magic
Quadrant,” said Richard Stern, SVP of global marketing and products
for Jacada. “We believe this recognition underscores our focus on
the value of great customer service and on delivering solutions
that reduce cost, increase efficiency and ultimately add to the
bottom line through improved customer experience and satisfaction
for our customers.”
The Magic Quadrant for CRM Customer Service Contact Centers
“looks at customer service software for the human agent in the
contact center versus self-service. Enterprise demands for
analytics, integration with Web customer service and communities
are driving changes in the industry.” Gartner set market traction
and momentum criteria as well as short-term viability criteria that
vendors must meet to be included in the “CRM Customer Service
Contact Centers” magic quadrant.
Being positioned in the Gartner Magic Quadrant is only the
latest recognition for Jacada. Earlier this year, Jacada® WorkSpace
Unified Agent Desktop and Jacada® Advisor Dynamic Agent Assistance
solutions both received 2009 Product of the Year Awards from
Technology Marketing Corporation's (TMC©) Customer Interaction
Solutions magazine. Jacada also recently announced the signing of a
material agreement with a new customer, a large U.S.-based provider
of digital television services.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is
reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period.
It depicts Gartner's analysis of how certain vendors measure
against criteria for that marketplace, as defined by Gartner.
Gartner does not endorse any vendor, product or service depicted in
the Magic Quadrant, and does not advise technology users to select
only those vendors placed in the "Leaders" quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to
be a specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular
purpose.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
1 Gartner, Inc., Magic Quadrant for CRM Customer Service Contact
Centers, Michael Maoz, 9 April 2010.
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