Jacada to Host Webcast on Social Media and Customer Experience
May 17 2010 - 6:00AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations has announced that the company will
host a webcast on Wednesday, May 19, 2010 with Social Media
experts, Brent Leary and Esteban Kolsky. The session will explore
the complexities of social media and its growing intersection with
customer experience management.
"Social media represents a incredible vehicle for improving
customer relationships if organizations know how to embrace it,"
said Richard Stern, senior vice president of global marketing for
Jacada, “Brent Leary and Esteban Kolsky are pioneers in social
media and we’re excited to engage them in a frank discussion on the
impact social media is having on CRM and what constitutes best
practice in 2010.”
Esteban Kolsky is the Principal and Founder of ThinkJar, an
advisory and research think-tank focused on Customer Strategies.
Brent Leary is a CRM industry analyst, advisor, author, speaker and
award-winning blogger. Together, they are two of the most
influential, emerging thought-leaders in the social CRM space and
are regularly featured in “who’s who” lists of sCRM experts.
The webcast titled, "The Intersection of Social Media and
Customer Experience," will be held on Wednesday, May 19, 2010,
at 11:00 am eastern time. A question and answer session will be
held at the end of the webcast. The live webcast will be hosted by
Jacada and is complimentary to all participants. For more
information or to register, go to http://www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
About Jacada
Jacada is a leading global provider of unified service desktop
and process optimization solutions that simplify and automate
customer service processes. By bridging disconnected systems into a
single, intelligent desktop, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in Atlanta, Georgia; Herzliya, Israel; London, England and
Munich, Germany. Jacada can be reached at www.jacada.com.
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