Jacada Announces Brent Leary Webinar
October 18 2010 - 6:00AM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, proudly presents “Customer Service
2.0: Access the Experts,” a unique online blogging and customer
education program exclusively on Jacada.com. As part of this
educational series join Brent Leary, Co-Founder and Partner of CRM
Essentials, for a complimentary webinar Thursday, October 21, 2010
at 11 a.m. ET.
“I’m very pleased to be able to bring Brent Leary to the Jacada
audience,” said Jennifer Childress, director of marketing
communications for North America. “Understanding how to utilize new
social channels and how to change the style of communication to fit
this new space is something everyone is talking about.”
Brent’s webinar, “How Social Media, Location-Based Services
& Mobile Technology are Changing the Rules of Customer
Engagement,” will discuss the importance of integrating social
tools into traditional customer service processes as well as the
impact social media, location-based services and the latest mobile
technology is having on the customer experience.
“I’m looking forward to speaking about Social CRM trends in this
upcoming webinar with Jacada,” said Brent Leary. “I think it’s
important that businesses understand the challenges of integrating
a social strategy within a traditional customer engagement but also
realize the benefits associated with leveraging social channels to
more effectively communicate with their current customers.”
About Brent Leary:
Brent Leary is a CRM industry analyst, advisor, author, speaker
and award winning blogger. He is Co-founder and Partner of CRM
Essentials LLC, an Atlanta-based CRM advisory firm covering tools
and strategies for improving business relationships. He serves on
the national board of the CRM Association, and on the advisory
board of the University of Toronto's newly created CRM Center of
Excellence. He's been quoted in several national business
publications, including the Wall Street Journal, Newsweek and
Entrepreneur magazine. He writes the Social CRM column for
Inc.com's technology site, and serves as Blogger-in-Residence for
TheSocialCustomer.com.
Jacada’s “Access the Experts” fall series will run through the
end of October 2010. For more information and to register for this
webinar, visit www.jacada.com.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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