New solutions will help bank improve customer
experience, attract younger clients, and automate
operations
MONETT,
Mo., June 24, 2024 /PRNewswire/ -- Jack
Henry™ (Nasdaq: JKHY) announced today that Forest Park
Bank has selected Jack Henry to
enhance its customer experience and competitive stance while
reinforcing its community banking business model.
The $300 million-asset bank has
supported the near western suburbs of Chicago since 1943, with a focus on small
business, commercial real estate, and consumer lending. While many
community banks in Chicago have
consolidated, Forest Park Bank stands out for its commitment to
community banking, local ownership and decision-making, and
high-touch customer service.
The bank needed a modern and open technology provider that would
support its community focus and help it compete with larger banks
while doubling down on customer service and attracting younger
demographics. Jack Henry met these
needs with its suite of modern services, including Banno Digital
Platform™, contactless cards, digital wallets and an improved
account opening process.
"2024 is a transformative year for Forest Park Bank," said
Charles L. Miller, Senior Vice
President, Operations at Forest Park Bank. "We are a community
focused, independently owned bank that is committed to maintaining
its identity. To do so, we needed a technology provider that
aligned with our culture to give us a competitive edge and bring
new life into our institution. Jack
Henry ticketed all the boxes."
Jack Henry will also help Forest
Park Bank grow through scale and efficiencies. The company's hosted
core processing solution, document storage, and reporting tools
will automate processes and support sales efforts, while Financial
Crimes Defender™ will provide real-time fraud and
BSA compliance. "Jack Henry's smooth
integration and single platform approach will improve information
sharing, reporting and data presentation, transforming our
employees' work and enhancing the customer's financial journey,"
Miller added. "With this solid foundation, we are confident that we
will continue to deliver high-touch and streamlined service to our
communities for many years to come."
"Historic community banks like Forest Park Bank need to
modernize the customer experience and improve processes to stay
competitive and continue to attract new and young customers –
especially when they compete in large metropolitan areas like
Chicago," says Stacey Zengel, Senior Vice President and
President of Bank Solutions for Jack
Henry. "Our technology helps level the playing field,
enabling these institutions to keep the community banking model
alive."
About Jack Henry &
Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology
company that strengthens connections between financial institutions
and the people and businesses they serve. We are an S&P 500
company that prioritizes openness, collaboration, and user
centricity – offering banks and credit unions a vibrant ecosystem
of internally developed modern capabilities as well as the ability
to integrate with leading fintechs. For more than 47 years,
Jack Henry has provided technology
solutions to enable clients to innovate faster, strategically
differentiate, and successfully compete while serving the evolving
needs of their accountholders. We empower approximately 7,500
clients with people-inspired innovation, personal service, and
insight-driven solutions that help reduce the barriers to financial
health. Additional information is available at
www.jackhenry.com.
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SOURCE Jack Henry &
Associates, Inc.