MROI Mro Software

Internal Roll-Out Provides Foundation for BAE Systems to Offer ITSM Solution Based on Maximo IT Service Management MRO Software, Inc. (Nasdaq: MROI), the leading provider of asset and service management solutions, today announced that its IT Service Management platform, Maximo IT Service Management (ITSM), has been successfully deployed for live operation at BAE Systems Information Technology, a full-service solutions provider of information systems and services. In addition, the two companies announced that BAE Systems will be offering an integrated ITIL-based solution built on Maximo ITSM. On behalf of BAE Systems' U.S.-based businesses, the company's information technology unit is leading an initiative to in-source and integrate enterprise-wide IT service delivery as the model for the next generation of its service offering to external customers. Last year, BAE Systems conducted a thorough analysis of available industry solutions for IT service delivery management, including Gartner Consulting to identify leading solution vendors and to define an appropriate maturity model within the ITIL framework. Three primary considerations were the suitability to implement BAE Systems' ITIL processes, the time required to implement, and the ease of integration with other products providing service delivery (such as network, server, and desktop management tools). A detailed proposal evaluation among four finalists resulted in the selection and procurement of Maximo ITSM in December 2005. BAE Systems and MRO Software worked together to complete the first implementation phase of the Maximo ITSM solution. BAE Systems will use this solution for its internal IT service and support. The first phase solution includes service support for network operations and information assurance with Maximo Service Desk handling service requests, incident management, and an online solutions library. A second phase, scheduled for this quarter, will include change and configuration management. This solution replaces an existing third-party service desk and IT Service Management solution originally deployed within BAE Systems. For internal and external customers BAE Systems is committed to CMMI process structure and maturity, achieving CMMI Level 3 in 2004 at its McLean, Va. facility. The company has invested in ITIL processes, training, and certification as the foundation for its offering to the market. Plans call for BAE Systems to build on the experience that its IT business develops integrating the Maximo ITSM product to provide a comprehensive IT Service Delivery Management solution among its offerings to external customers. This offering will be available in the second half of this year. "We believe that there is a good opportunity to deliver an IT Service Management solution to the many markets we serve," said Steve Hanau, vice president and general manager, BAE Systems Information Technology. "The first phase of the Maximo implementation has gone well, and we look forward to the improved functionality within our internal operations. We will leverage the expertise we're developing as we roll out this offer to our customers and prospects." Mark Gruzin, vice president, Public Sector, MRO Software said, "BAE Systems was able to implement Maximo ITSM in a very short time frame - just a few weeks from product receipt to live operation. This successful roll-out within a complex enterprise like BAE Systems provides a good set of benchmarks for us as we work with them to offer this solution to their customer base. We look forward to building on our knowledgebase and providing BAE Systems with the functionality it requires to offer a robust ITSM solution to its demanding customers." About MRO Software, Inc. MRO Software is the leading provider of asset and service management solutions. Maximo Enterprise Suite, the company's flagship solution, is delivered on a Web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets. The company's asset management solutions allow customers to manage the complete life cycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software's solutions, customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management and provisioning across the asset base. MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 900 employees, and more than 300,000 end-users. The company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America. Additional information on MRO Software can be found at http://www.mro.com. Maximo(R) is a registered trademark, and MRO Software(TM) and MXES(TM) are trademarks, of MRO Software, Inc.