NICE Announces CX Excellence Award Winners at Interactions 2024, Playing Pivotal Roles in Shaping the Future of CX
June 12 2024 - 8:00AM
Business Wire
Winners are outpacing the competition,
leveraging the latest CX AI to drive exceptional customer
experience
NICE (Nasdaq: NICE) today announced the 2024 CX
Excellence Awards winners. The winning organizations were
recognized for innovating with CXone and Enlighten to deliver
exceptional CX, push technology boundaries, and drive powerful
results for their business. The 18 award winners across six
categories were honored at Interactions 2024, the industry’s
largest CX event. This year’s winners exhibit steadfast commitment
to innovation, excellence, and their customers, serving as a
shining inspiration in the CX industry and the winners’ respective
industries.
The CX Excellence Award winners demonstrated remarkable results
in one of the six below categories:
AI Trailblazer – Showcasing visionary companies who have
adopted the most innovative solutions to create exceptional
experiences, the winners are Realtor.com, ECSI and The
Standard.
Digital Innovation – Recognizing organizations that are
meeting their consumers on their preferred touchpoint while
excelling on their organizational KPIs and targets, the winners are
MAPS Credit Union, NYC DSS and Sony
Electronics.
Change Agents – Celebrating organizations that drove
change to their operations and end customers using new solutions,
the winners are iQor, Kaiser Permanente and Vera
Bradley Customer Service.
Outstanding Cloud Realization – Applauding organizations
that through the power of the CXone platform built a foundation
that allows them to innovate at scale, the winners are Itau,
United Way of CT and Banco Do Brasil.
Outstanding Customer Experience – Celebrating
organizations prioritizing the improvement of end-to-end customer
journeys resulting in better first contact resolution, service
level or customer satisfaction (CSAT). The winners are TD Bank,
Banco Pan and Porto Seguro.
Outstanding Employee Engagement – Recognizing
organizations that have demonstrated excellence in transparency,
retention and motivation strategies to increase their agents’
experience, the winners are Open Network Exchange, DiDi
Global and Travel + Leisure.
Barry Cooper, President, CX Division, NICE, said, “The
last 12 months have been transformational for the CX industry with
the emergence of AI as a massive force reshaping CX. This year’s
winners have embraced the latest CX AI technology, including CXone
and Enlighten, to completely change their business and deliver
unprecedented results. We are proud to recognize their innovation
and what they are driving for their business, employees and
consumers.”
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Eilam, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240612020146/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, CET
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