Orange Cyberdefense Selects NICE CXone for Customer Service Excellence and Simplified Global Operations
July 10 2024 - 8:00AM
Business Wire
CXone enables a seamless and consistent digital
experience for Orange Cyberdefense globally
NICE (Nasdaq: NICE) today announced that Orange
Cyberdefense, a global cybersecurity company that provides a range
of services and solutions to protect organizations from cyber
threats, has selected NICE CXone to simplify its mission-critical
service operations for its customers across nine countries and
sixteen sites, enabling fast, seamless, and consistent CX for all
clients globally.
Orange Cyberdefense chose NICE CXone for its convergence power
and completeness, allowing them to remove lingering silos across
all service operations, provide transparency into the customer and
agent experience, and create an advanced future proof CX operation.
Through the power of NICE CXone, Orange Cyberdefense has simplified
its infrastructure to route interactions based on skills and
language and reduce the number of manual touchpoints to ensure 24/7
high-quality assistance regardless of location. With all users
connected to one easy-to-use platform, agents can collaborate with
teams globally while continuing to work in a hybrid mode. CXone
significantly improves agent empowerment and offers a
differentiating customer experience.
“I’m excited to see how our customer experiences and company are
evolving with NICE CXone,” said François Borlido, CIO, Orange
Cyberdefense. “Due to the nature of our business, we strive to
deliver the highest possible quality service to our customers
around the clock. As customer behaviors change due to the new
digital demands, we must ensure we not only keep up with
expectations but exceed them. With one integrated platform, I
believe our customer experience will improve beyond what I already
thought was possible. Working with NICE and Orange Business, I feel
confident that we will be able to anticipate and prepare for future
needs.”
“Like many large companies, Orange Cyberdefense has experienced
information silos across services, technologies, and teams from
M&A growth,” said Darren Rushworth, President, NICE
International. “NICE’s purpose-built AI helped knock down these
silos by connecting agents and integrating with other systems to
create consistency across customer experiences. We are excited to
assist in Orange Cyberdefense’s digital future as they protect
organizations from cyber threats.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240710923370/en/
Corporate Media Christopher Irwin-Dudek, +1 201 561 4442,
media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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