NICE NICE Ltd

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C.  20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of December 2024 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

 

 

CONTENTS

 

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.
	Name:	/s/ Tali Mirsky
	Title:	Corporate VP, General Counsel and Corporate Secretary
	Dated: January 8, 2025

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

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Creand Crèdit Andorrà Selects NICE Actimize to Modernize and Expand its

Global Anti-Money Laundering Strategy

By leveraging NICE Actimize’s advanced AI and machine learning capabilities, Creand

Crèdit Andorrà protects its network of institutions from reputational risk

Hoboken, N.J., December 2, 2024 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been chosen by Creand Crèdit Andorrà to upgrade and modernize its anti-money laundering (AML) solutions strategy by integrating an advanced suite of NICE Actimize’s financial crime solutions into its operations to address the world’s AML regulations more effectively. Creand Crèdit Andorra’s holdings include financial institutions in Andorrà, Luxembourg, Spain, Panama, and the United States.

Among NICE Actimize’s industry-leading AML offerings, Creand Crèdit Andorrà chose its Suspicious Activity Monitoring (SAM), Customer Due Diligence (CDD-X) and Watchlist Screening (WL-X) solutions highlighting its deep industry experience and continued investment and commitment to AML technologies, including intelligent automation, network analytics, machine learning capabilities and a robust case management component.

“NICE Actimize continues to invest in its successful six-year relationship with Creand Credit Andorra and its network of financial services organizations,” said Craig Costigan, CEO, NICE Actimize. “As regulators further tighten rules around customer onboarding, NICE Actimize is committed to leveraging its experience in advanced analytics and transaction monitoring solutions. Our objective is to improve the efficiency of AML teams by reducing human effort and error and supporting regulators’ requirements to detect and report financial crime.”

“NICE Actimize established the foundation for our current anti-money laundering and financial crime platform, and we are pleased to take this success to the next level with its advanced portfolio of financial crime solutions,” said Marta Isern, Chief Compliance Officer, Creand Crèdit Andorrà. “Andorrà attracts investors from around the world, making it critical to have a sophisticated approach that both evaluates customer onboarding and monitors transactions effectively. NICE Actimize offers us a solid direction to help our institutions adapt with ongoing market fluctuations.”

NICE Actimize’s Suspicious Activity Monitoring (SAM) ensures rapid detection of potentially illicit transactions, using advanced machine learning algorithms provide utmost precision. This system enhances an institution’s ability to spot and manage risk, to manage regulatory requirements and maintain the trust of customers. NICE Actimize’s CDD-X provides a risk-based approach and enhances customer life cycle risk management (CLRM) with event-driven risk monitoring, leveraging AI and machine learning.

NICE Actimize’s  WL-X is its next-generation Watch List (WL-X) screening solution which leverages the power of artificial intelligence for superior data management, advanced screening capabilities and frictionless customer onboarding. WL-X features real-time and on-demand screening for parties and payments that leverages AI capabilities to match and screen against global sanctions, politically-exposed persons (PEPs), adverse media and other lists.

To download the NICE Actimize white paper “Changing the Rules: The Evolution of Transaction Monitoring”, please click here. To read “CDD Onboarding: Modernize to Mitigate Risk”, please click here.

About Creand

Creand is the leading financial group in the Principality of Andorra offering private banking, retail banking, asset management services and insurance, which is reinforced with a presence in the financial markets of Spain, Luxembourg, the United States (Miami) and Panama.

About NICE Actimize

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Exhibit 99.2

Great Southern Bank Reduced Customer Wait Times With NICE CXone Mpower

Great Southern Bank, with NICE and implementation partner Optus, is driving next-gen customer service automation

 

Hoboken, N.J.– December 03, 2024 – NICE (Nasdaq: NICE) today announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. One of Australia’s largest customer-owned banks, Great Southern Bank provides a wide range of financial services, including everyday accounts, credit cards, home loans, personal loans, and insurance. Guided by its mission to put customers first, the bank is using CXone Mpower to transition from traditional inbound service models to proactive, AI-powered customer engagement.

 

With CXone Mpower, Great Southern Bank has enhanced customer interactions across multiple channels, including email and live chat, while unlocking powerful analytics and reporting capabilities. These innovations have driven good customer outcomes, such as a significant reduction in customer wait times. With the introduction of CXone Mpower AutoSummary, Great Southern Bank will reduce manual notetaking during after-call work. By implementing the full CXone Mpower suite, Great Southern Bank is able to design, build, and automate workflows, agents, and knowledge at unprecedented scale and precision.

 

Naushad Ahmed, Chief Operating Officer, Great Southern Bank, said, “Great Southern Bank leveraged CXone Mpower platform to provide multiple channels for customers to reach the contact center. There was an opportunity to rebuild the IVR with CXone Mpower to ensure that the most vulnerable customers—including people that are under stress about losing their homes or savings—reach the specialists they need to speak with immediately or within seconds to prevent potential loss. With CXone, Great Southern Bank knows that over 80 percent of customers consistently have their calls answered within 30 seconds, which is a significant reduction.”

 

The Optus implementation of CXone Mpower has established a stronger foundation for the bank’s continued innovation. As part of its ongoing digital customer experience upgrades, Great Southern Bank is rolling out advanced artificial intelligence (AI) capabilities, focusing on enhancing customer sentiment analysis and leveraging automation to streamline operations.

 

The Optus-supported expansion of CXone Mpower and the strength of the strategic partnership have delivered a strong foundation from which the bank can evolve its customer service operations through continuous improvement and innovation.

 

Darren Rushworth, President, NICE International, said, “CXone Mpower enables Great Southern Bank to deliver greater efficiencies and support to vulnerable customers in times of crisis, ensuring their calls are answered within seconds. As the organization continues to evolve, NICE’s next-gen technology will give Great Southern Bank the scalability, flexibility, and AI capabilities it needs to align with changing customer preferences and access to banking services in a manner that suits them best.”

 

Ben Vella, VP of Enterprise and Mid-Market at Optus, said, “Our partnership with Great Southern Bank and NICE is about more than just technology, it’s about delivering a meaningful experience for both customers and employees. By implementing NICE CXone, we’ve been able to dramatically reduce wait times, streamline interactions, and provide Great Southern Bank customers with the immediate support they deserve.”

About Great Southern Bank
Great Southern Bank is one of Australia’s largest customer-owned banks, supports customers nationwide. Through a series of mergers with like-minded credit unions and community groups, the company created the powerful force that is Great Southern Bank today. This growth and success lets GSB reinvest in business, deepen relationships with customers, champion great causes, and build stronger communities. For more information visit https://www.greatsouthernbank.com.au/

 

About Optus
For more than 30 years Optus has helped organizations of all sizes to transform their customer and employee experiences. Trusted by Australia's largest enterprises and government departments, Optus helps businesses improve employee retention and engagement, boost customer satisfaction and drive operational efficiency. With Optus as your partner, you can expect technology solutions curated to meet your business challenges, backed by unique mobile-led capabilities, a secure managed network and a best-in-class partner ecosystem. It starts with yes.  Find out more at optus.com.au/enterprise

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

 

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

 

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black

Friday and Cyber Monday Shopping Weekend

 NICE CXone MPower empowers retailers around the world to deliver superior, automated service during peak

holiday traffic

Hoboken, N.J., December 4, 2024 – NICE (Nasdaq: NICE) today announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. In addition to the 80% total increase in year-over-year digital interactions for the holiday weekend, NICE reported single-day year-over-year (YOY) spikes of digital interactions during the weekend of 143% and 120%.

The surge in automated digital engagement reinforces the need for businesses to leverage the latest automation technology to seamlessly navigate peak holiday shopping traffic while exceeding customer expectations. NICE CXone Mpower equips businesses to design, build, and automate workflows, agents, and knowledge management, enabling unparalleled efficiency and delivering exceptional digital, automated customer experiences. As businesses gear up for the remainder of the holiday season, CXone MPower continues to help organizations excel during every critical moment.

“The Black Friday and Cyber Monday rush is always a challenge, and this year we were able to handle it better than ever with NICE’s support. From guiding customers to the perfect gift to resolving inquiries in real time, NICE empowered us to stay responsive and make every interaction, whether by phone, chat, or email, a positive experience. Our customers noticed the difference, and so did we,” said Jeffrey Fawcett, Director, Call Center & Training, Wine Country Gift Baskets.

“With higher digital interaction volume, the need to fully automate customer service is becoming the top priority for enterprises,” said Barak Eilam, CEO, NICE. “Today’s consumers demand immaculate service that is predictive, proactive, and automated. With CXone MPower, businesses aren’t just surviving the holiday rush—they are revolutionizing their customer service. CXone Mpower leverages the power of AI and automation to enable businesses to anticipate customers’ needs to deliver exceptional experiences in the moments that matter most.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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NICE Releases Environmental, Social and Governance (ESG) Report, Showcasing

Power of Automation in Driving Exceptional Experiences

NICE’s ESG report underscores NICE’s commitment to elevating customer and employee experiences, fighting

financial crime and promoting a digital-era criminal justice system

Hoboken, N.J., December 4, 2024 – NICE (Nasdaq: NICE) today announced the release of its 2023 Environmental, Social, and Governance (ESG) report, highlighting its accomplishments in advancing sustainable business practices and delivering on ambitious ESG goals set in the prior year. The report, developed with reference to the GRI 2021 standards reflects NICE's dedication to positively impacting global communities, customers, employees, and the environment.

Access the full report here.

NICE continues to lead in technological advancement, reinvesting 15% of its total revenue into research and development with its more than 2,700 R&D engineers in 2023. NICE also achieved 100% compliance in employee ethics training. In 2023 NICE launched the NICE Leadership Academy, equipping first-time managers and directors with essential tools to excel in dynamic environments. During its annual Global Community Month, employees contributed 40,000 volunteer hours across more than 120 non-profits worldwide. In keeping with its commitment to bridging gender gaps in technology, NICE helped 270 teenage girls complete its Code:Coda program in 2023, with 60% of the girls who graduated from our 2-year program choosing computer science as a high school major.

With regards to environmental impact, NICE is pleased to report a 12% reduction in Scope 1 and 2 carbon emission intensity. This is due in part to NICE’s prioritization of energy efficient technology in its offices and operating under the NICE FLEX hybrid working model. In addition, NICE carefully selects data center providers that rely on renewable energy or improved energy efficiency for their electricity consumption, which has resulted in lower data center emissions across NICE’s value chain.

NICE is proud to announce continuous improvements in its ESG ratings year after year. Key achievements include advancing from a D to a C rating in the CDP assessment, securing MSCI's top AAA rating, and consistently performing well in other global ESG evaluations such as ISS, Sustainalytics and EcoVadis.

Barak Eilam, CEO, NICE, said, “At NICE, we are deeply committed to creating exceptional experiences for businesses, employees, customers, and communities alike. Our achievements reflect a dedication to innovation with purpose—leveraging cutting-edge technology to drive efficiency, empower people, and make a meaningful impact globally. I’m incredibly proud of the strides we’ve made this year across all facets of our ESG mission, transforming challenges into opportunities for sustainable progress.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower

With NICE’s industry-leading platform, Travel + Leisure Co. is modernizing the customer and agent experience

for thousands of associates

Hoboken, N.J., December 05, 2024 – NICE (Nasdaq: NICE) today announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Travel + Leisure Co. implemented CXone Mpower to boost the agent experience and unify knowledge siloes  across fourteen lines of business worldwide.

Travel + Leisure Co. has deployed CXone Mpower’s unified, AI hyper platform to design, build and operate workflow, agents and knowledge. With CXone Mpower, Travel + Leisure Co. will be able to manage every customer service workflow across channels. Robust applications with AI-driven tools for real-time agent guidance and coaching empower agents to meet the needs of every consumer by supporting a seamless workflow. The improved omnichannel capabilities will optimize customer experience to exceed member communication expectations with AI purpose-built for CX.

“Our mission is to put the world on vacation, and having a modern communications platform to service our owners and guests is going to help us deliver on that mission,” said Annie Roberts, Senior Vice President of Owner Services and Club Management at Travel + Leisure Co. “The last few years have seen a dramatic shift in technology and how people work. In order to serve our customers and empower our associates, we needed a powerful and flexible technology platform that seamlessly allows people to access and share information wherever and whenever they need it.”

 “Travel + Leisure Co. is setting a new standard in how vacation ownership and membership experiences are delivered,” said Barry Cooper, President, CX Division, NICE. “By adopting CXone Mpower, they’re giving their employees the tools to provide faster, more personalized service that matches the quality and flexibility their customers expect. With NICE, Travel + Leisure Co. can ensure that every interaction reflects their mission to put the world on vacation.”

About Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading vacation ownership and membership travel company, providing more than six million vacations to consumers across its resort, travel club, and lifestyle portfolio. The company’s Vacation Ownership business line assists in cost-effectively servicing over 800,000 vacation owners by putting more of them on vacations and utilizing new technology to improve the overall customer experience. www.travelandleisureco.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Exhibit 99.6

Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower

Prosper will digitally overhaul operations with a broad range of CX AI solutions to help streamline and improve

the customer experience

Hoboken, N.J., December 09, 2024 – NICE (Nasdaq: NICE) today announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations.

Dedicated to meeting customers wherever they are in the journey to advance their financial well-being, Prosper selected NICE CXone Mpower to future-proof their business for all CX needs. The flexibility, openness, and extensibility of the award-winning CXone Mpower platform is intended to adapt into the Prosper ecosystem, creating full visibility into operations with the tools to enable agile, swift responses to meet market and business changes. Adding SmartReach for proactive outbound engagement enables Prosper to reach customers quickly and effectively to meet business KPIs and increase revenue.

With NICE’s industry-leading Workforce Management capability, Prosper expects to realize significant improvements in forecasting, scheduling, and intraday management, along with Enhanced Strategic Planner to model long-term “what if” scenarios and plan effectively for the future. Further, NICE Interaction Analytics with Enlighten AI for Complaint Management surfaces & remediates customer complaints automatically. Enlighten for Customer Satisfaction powers coaching on key agent soft-skill behaviors and raise performance across the business. With NICE, Prosper is poised for further digital and AI innovation to deliver exceptional experiences.

“With the powerful combination of NICE solutions including SmartReach, Prosper can efficiently connect with our customers at the right time, uncover valuable insights, and refine our engagement strategy to enhance the customer experience continuously,” said Jeff Killian, EVP Operations, Prosper. “NICE’s reputation stands out in the marketplace, and we are excited to see the outcomes we will achieve together to better serve our customers.”

Barry Cooper, President, CX Division, NICE, said, “Meeting the customer where they are on their journey, and understanding what that customer has already completed, is essential to providing seamless CX. Prosper’s dedication to deliver industry-leading experiences with NICE’s comprehensive CX AI platform displays its commitment by being proactive in understanding and addressing consumer needs with innovation purpose-built for Customer Experience.”

About Prosper

Founded in 2005, Prosper introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Almost twenty years later, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of products. Prosper’s flagship personal loan marketplace continues to offer a unique value for borrowers and investors alike. Home equity loans and lines of credit through Prosper provide homeowners a range of options and choices for tapping into the equity they’ve worked hard to build. The Prosper^® Card supports people seeking access to credit and flexibility in managing their finances. Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being. www.prosper.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Exhibit 99.7

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone

Mpower Copilot and Autopilot

Fulton Bank improves CX automation and agent augmentation with NICE’s award-winning technology

Hoboken, N.J., December 11, 2024 – NICE (Nasdaq: NICE) today announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Fulton Bank selected CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management solution CXone Mpower Expert, to transform its digital self-service capabilities and level up agent augmentation with generative AI. With NICE’s innovation, Fulton Bank will improve efficiencies for employees and members with a consolidated knowledge base as part of the CXone Mpower platform that will increase customer satisfaction with faster resolutions.

Powered by Fulton Bank’s knowledge base to provide a single source of truth, Autopilot will help members use self-service in an omnichannel experience. To further improve the agent experience, Copilot will provide relevant member information in real-time to assist Fulton Bank employees during an interaction along with helpful next-best actions using Generative AI trained on Fulton Bank’s knowledge articles to answer a member’s needs. With the ultimate AI hyper platform for customer service automation, Fulton Bank is deploying cutting edge innovations to design, build and operate agents, workflows, and knowledge.

“It’s important not to make decisions based on yesterday’s technology,” said Krystal Davis, Contact Center Infrastructure and Planning Manager, Fulton Bank. “With our focus in shaping the culture, improving productivity, and enhancing experiences for our customers, our account support from NICE, through their understanding of our operations, recommended solutions that we didn’t know were possible. We are now able to leverage AI to support our team and help them to assist customers even more effectively and efficiently in the future. Thanks to our partnership with NICE, we are in business to be the bank of choice because of who we are and how we operate.”

Dan Belanger, President, Americas, NICE, said, “Fulton Bank has been committed to better serving their customers by offering more effective self-service options and NICE’s ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates customer service across every touchpoint. Fulton Bank is pioneering its industry with NICE’s cutting edge solutions and we are honored to be their premier partner in helping them improve customer experience."

About Fulton Bank

Since Fulton Bank opened its doors in 1882, it has strived to deliver the best banking experience for its customers. Today, as part of Fulton Financial Corporation, an over $30 billion financial services holding company, Fulton Bank offers a broad array of financial products and services in Pennsylvania, New Jersey, Maryland, Delaware, and Virginia.

www.fultonbank.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Belanger, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Monterey County District Attorney's Office Selects NICE Justice AI-powered Digital

Evidence Management

 

No longer constrained by islands of evidence, Monterey County DA will fulfill its vision of centralizing

management of digital evidence in one platform

Hoboken, N.J., December 12, 2024 – NICE (Nasdaq: NICE) today announced that the Monterey County District Attorney’s Office in California has selected NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to fulfill its vision of centralizing management of digital evidence under one platform, and remove the hurdles involved in managing digital evidence. The Monterey County District Attorney’s Office is the fourth prosecutor’s office in California to digitally transform evidence management with NICE Justice.

The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for object detection, automated case building, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence connections.

Jeannine Pacioni, District Attorney for the Monterey County District Attorney’s Office, stated, “The mission of the Monterey County District Attorney's Office is to promote justice and uphold the rights of victims. In our pursuit of justice and the truth, we rely heavily on digital evidence. NICE Justice supports our mission by removing the hurdles involved in managing digital evidence, allowing us to spend more time successfully prosecuting cases.”

Ryan J. McGuirk, Chief Investigator for the Monterey County District Attorney’s Office, said, “With the increasing use of body-worn and in-car cameras, cell phones, video, and home surveillance, digital evidence is now a key component in almost every case. Our goal is to integrate all this evidence into one system. NICE Justice will help us realize this goal by providing a single, centralized platform for collecting, analyzing, organizing, sharing, and storing all digital evidence.”

Chris Wooten, Executive Vice President, NICE, commented, “We’re thrilled to build on our momentum of helping prosecutors digitally transform their evidence management, with the addition of the Monterey County DA. With the breadth and scope of digital evidence growing exponentially, NICE Justice helps prosecutors get to the truth faster.”

The Monterey County DA Office’s staff of 57 attorneys and 27 investigators review over 15,000 felony and misdemeanor cases annually. The Office receives evidence from 15 primary municipal law enforcement agencies, several correctional institutions, and other city, state and federal partners. Evidence is received in a myriad of ways – via email links, on CDs, DVDs, thumb and external hard drives, and via other evidence systems – requiring staff to manually and repeatedly scan, download, and upload files into various shared drives and systems.

NICE Justice simplifies and streamlines the evidence intake process by offering a secure online portal for authorized justice partners to share digital evidence. Uploaded evidence is automatically organized into NICE Justice digital case folders in the cloud and can be viewed immediately. Attorneys are no longer limited by fragmented evidence sources and can easily gather and compile digital evidence and even view and replay videos in chronological order.

Furthermore, NICE Justice includes integrated tools to simplify trial preparation. These tools allow users to create video clips, redact evidence, transcribe and translate audio, and organize evidence on timelines or maps. The solution also provides a quick, secure, and traceable method for sharing discovery with defense attorneys, and other parties requesting evidence copies under applicable law.

NICE Justice also addresses the Office's need to securely maintain digital evidence for customized retention periods. In the past, digital evidence was stored on shared drives, which occasionally had to be purged to make space for new, incoming evidence. NICE Justice solves this problem by enabling the customizable retention of case evidence in a cloud-based solution that is both secure and scalable.

To learn more about NICE’s digital transformation solutions for Public Safety and Justice: 

About the Monterey County District Attorney’s Office

Under the leadership of District Attorney Jeannine Pacioni, the Monterey County District Attorney's Office works to promote justice, by upholding victims’ rights, and by aggressively and fairly prosecuting those who violate the law. Attorneys and support staff review over 15,000 felony and misdemeanor cases annually. With a population of 439,000 people, Monterey County is 3,281.7 square miles, making it the seventeenth largest county in California by area. More info at https://www.countyofmonterey.gov/government/departments-a-h/district-attorney

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Illinois’ McHenry County State’s Attorney’s Office Embraces

Digital Transformation with NICE Justice AI-Powered Evidence Management

McHenry County is the third District Attorney’s office in Illinois to leverage NICE Justice digital evidence

management solution to work more efficiently with law enforcement in the pursuit of justice

Hoboken, N.J., December 12, 2024 – NICE (Nasdaq: NICE) today announced that the McHenry County (IL) State's Attorney's Office will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline the criminal justice process. Through its deployment of NICE Justice, the McHenry County State's Attorney's Office is aiming to work more efficiently with its law enforcement partners in the pursuit of justice for victims. Led by State’s Attorney Randi Freese, the McHenry County State’s Attorney’s Office is the third State’s Attorney’s office in the state of Illinois to select NICE Justice for digital evidence management transformation.

The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for face detection, automated case building, video and audio transcription, optical character recognition (OCR), finding evidence connections and analytics.

Randi Freese, State’s Attorney for McHenry County said, “Our goal is the ethical pursuit of justice. We have a duty to seek the truth above all else, and that truth is often revealed through digital evidence. However, as our law enforcement partners adopt more digital systems, digital evidence is becoming increasingly difficult to collect, analyze, understand and share through conventional means. NICE Justice is going to help us find the truth in digital evidence faster and work more efficiently with our law enforcement partners as we pursue justice for victims.”

Chris Wooten, Executive Vice President, NICE, said, “The pursuit of justice depends on the truth, and the truth relies on digital evidence. But the rapid growth of digital evidence has outpaced many criminal justice agencies’ ability to manage and understand it. Attorneys waste countless hours collecting it, uploading it, trying to make sense of it, and replicating it for discovery – time that could be better spent investigating and prosecuting cases. Our Evidencentral solutions, including NICE Justice, remove the manual work from managing digital evidence, so attorneys can focus on pursuing justice for victims.”

The McHenry County State's Attorney's Office oversees approximately 3,000 criminal cases annually, working with the Illinois State Police and thirty six other law enforcement partners. Digital evidence, including video from CCTV, body worn cameras and in-car cameras, and data from phone dumps and social media posts, is playing a growing role in prosecutions. Today, most of this evidence is received on discs and thumb drives.

Jorge Enciso, Legal Technology Division Supervisor, McHenry County State's Attorney's Office added, “The influx of digital evidence has been astronomical. But beyond the quantity, the size of the files is also challenging. It’s not uncommon for a case to involve twenty video files, many with high-quality 4K resolution. These video files usually have to be transcoded and manually uploaded. NICE Justice will result in a major quality-of-life improvement for our attorneys and staff because it will automatically do the transcoding for us and eliminate the need to manually upload digital evidence.”

Police department investigators will be able to use NICE Justice’s secure portal to upload evidence to the cloud, where it will be automatically deposited into digital case folders and become immediately accessible to assigned attorneys.

“Our office especially appreciates the AI capabilities and investigative tools that are built into NICE Justice, such as the ability to index and transform PDF files into searchable documents, and evidence tagging, and transcription. Making these capabilities universally available to attorneys will deepen the quality of our investigations and prosecutions,” added Enciso.

To learn more about NICE’s digital transformation solutions for Public Safety and Justice: 

About the McHenry County State’s Attorney’s Office

Led by State’s Attorney Randi Freese, the McHenry County State’s Attorney’s Office's primary function is to seek justice for victims of crime, while ensuring that criminal offenders are treated fairly. The Office includes several divisions and units: a Criminal Division which prosecutes traffic, misdemeanor, and felony crimes; a Special Prosecutions Unit tasked with prosecuting the most serious criminal cases; a Gang Prosecutions Unit whose mission is to stamp out gang-related crime; an Arson Unit consisting of prosecutors specially trained in arson-related investigations; a White Collar Crime Unit dedicated to prosecuting a full range of corruption and frauds; a Civil Division responsible for child support enforcement and other County legal matters: and an Investigation Unit which is the Office’s investigatory arm. With approximately 310,000 residents, McHenry County is the sixth-most populous county in the state of Illinois. More info at: https://www.mchenrycountyil.gov/departments/state-s-attorney-s-office.

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

 Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Calcasieu Parish District Attorney’s Office Selects NICE Justice to Safeguard

and Streamline Digital Evidence Management

Trailblazing DA’s Office is first in Louisiana to digitally transform evidence management with

AI-powered NICE Justice solution

Hoboken, N.J., December 12, 2024 – NICE (Nasdaq: NICE) today announced that the Calcasieu Parish District Attorney's Office will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to safeguard and streamline digital evidence management. The Calcasieu Parish District Attorney's Office is the first DA’s office in the state of Louisiana to digitally transform evidence management with NICE Justice.

 

The cloud-based NICE Justice solution digitally transforms how district attorneys and office staff receive, interact with, manage and share digital evidence. Freed from dealing with discs, drives, emails, and logging into multiple systems to manage and prepare evidence, attorneys and staff can focus on building and presenting compelling cases. NICE Justice also features built-in AI and automation capabilities for object detection, automated case building, video and audio transcription and translation, optical character recognition (OCR), analytics and finding evidence connections.

Calcasieu Parish District Attorney Stephen C. Dwight said, “This is a huge step forward for our office in terms of modernizing how we manage digital evidence. By investing in NICE Justice, we will be at the forefront of efficient prosecution in the state. Not only will NICE Justice improve efficiency and reduce costs, but it will also boost staff morale. Our attorneys and legal staff will have more time to focus on the rewarding work of achieving justice, rather than spending time on the manual tasks of managing digital evidence. We hope that other district attorney's offices in Louisiana will follow suit."

Chris Wooten, Executive Vice President, NICE, said, “NICE Justice helps all types of criminal justice agencies, from DAs and public defenders to police departments and correctional institutions, achieve cost savings and timelier justice through digital transformation. As the first District Attorney’s office in Louisiana to deploy NICE Justice for digital transformation, the Calcasieu Parish District Attorney's Office is a true trailblazer.”

Serving an estimated 200,000 Parish residents, the 130 staff members of the Calcasieu Parish District Attorney's Office handle approximately 15,000 cases annually. Similar to other prosecuting agencies, the Office is being inundated with digital evidence. The bulk of new digital evidence comes from body-worn cameras, cell phones, CCTV surveillance video, and car-mounted police dashcams.

Located in Lake Charles, Louisiana, the Calcasieu Parish District Attorney's Office is vulnerable to tropical weather and flooding events. Storing digital evidence on on-premise servers poses a risk. NICE Justice offers a secure cloud storage solution for digital evidence, which is also scalable to accommodate increasing volumes of data.

The Calcasieu Parish District Attorney's Office intakes digital evidence from a dozen different police, sheriff and other departments, and funds the cost of providing hard drives, thumb drives, and other media to these agencies for evidence sharing. When evidence arrives it must be manually downloaded and uploaded into other systems. NICE Justice eliminates these costs and inefficiencies by providing one, unified portal through which law enforcement agencies can securely upload digital evidence. Discovery can be shared with defense through a seamless, trackable, digital process as well.

“In addition to safeguarding our data, NICE Justice leverages AI and automation to offload much of the legwork, costs and complexities of managing digital evidence. This will allow our staff to get back to the work of pursuing justice and prosecuting cases,” said Scott Hunsaker, Director of IT for the Calcasieu Parish District Attorney’s Office.

To learn more about NICE’s digital transformation solutions for Public Safety and Justice: 

About the Calcasieu Parish District Attorney's Office

Led by District Attorney Stephen C. Dwight, the Calcasieu Parish District Attorney’s Office is the primary prosecuting attorney’s office for Calcasieu Parish, a 1,094-square-mile parish located on the southwestern border of Louisiana. The Office’s 130-person staff handles 15,000 cases annually for the Parish’s 216,000 residents. The Office’s divisions are centered on appellate, bond forfeiture and civil matters, as well as felony, juvenile and misdemeanor crimes. The Office also features a special victims unit, and specialty courts, which are a joint endeavor of the judges of the 14th Judicial District and Calcasieu Parish District Attorney Stephen C. Dwight. Calcasieu Parish is part of the Lake Charles metropolitan statistical area. More info at https://www.calcasieuda.com/

NICE Public Safety & Justice

With over 3,000 customers and 30 years of experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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