ADC Telecommunications Builds Service-Oriented Applications via Plumtree Enterprise Web Suite
June 15 2004 - 10:01AM
PR Newswire (US)
ADC Telecommunications Builds Service-Oriented Applications via
Plumtree Enterprise Web Suite Plumtree Reduces Application
Development Time by Several Weeks SAN FRANCISCO, June 15
/PRNewswire-FirstCall/ -- Enterprise Web leader Plumtree Software
(NASDAQ:PLUM) announced today that ADC Telecommunications, Inc.
(NASDAQ:ADCT), a Fortune 500 supplier of broadband network
equipment and integration services, has deployed multiple
service-oriented applications, including executive dashboard and
sales support applications, via the Plumtree Enterprise Web Suite.
ADC Telecom originally launched the Plumtree-powered Broadway
portal to over 6,000 employees enterprise-wide in 2000. ADC has
since created a host of service-oriented applications within the
portal to facilitate collaboration across business divisions,
integrate business-critical systems, monitor real-time network
activities and support a global sales force. One of the most
popular applications is an executive dashboard that arms managers
and executives with sales, production and financial metrics to
identify potential problems early, eliminating the need to sift
through reams of data. ADC reports that the Plumtree Enterprise Web
Suite has reduced the time it takes to create and deploy
applications by several weeks because of the ability to share and
reuse services. "Plumtree's open architecture and shared services
give us a framework for creating service-oriented applications on
demand," said Raymond Moles, ADC's Intranet Product Manager.
"Across the company we've been able to build hundreds of
applications that solve specific business problems easily and
quickly, supporting our sales, manufacturing, development and
leadership teams." What's in ADC's Broadway Portal? ADC chose the
Plumtree Enterprise Web Suite as the framework for managing a large
number of service-oriented applications. Some of ADC's most popular
service-oriented applications are: An Executive Dashboard
Application where 150 executives and directors: -- Access real-time
performance metrics such as net sales, cash, operating expenses,
headcount and business milestones; -- Drill into data from back-end
systems like SAP, Hyperion, Microsoft Excel and ADC Analyzer, a
home-grown charting tool; -- Compare and track personnel metrics
such as voluntary turnover, employee satisfaction, performance
status and management structure; and -- Review reports with
color-coded metrics indicating which divisions are on target for
spending and sales. A Sales Support Application where worldwide
sales managers: -- Set quarterly objectives; -- View individual and
team performance rankings in a leader-board chart; -- Search for
and identify account specialists from an Oracle database; -- Submit
customer updates and look up purchase order information in SAP; --
Stay connected via regular communication from the Sales EVP; and --
View monthly employee recognition recipients and receive updates on
sales promotions and marketing plans. An IT Workspace Application
where global IT support teams: -- Monitor network status and track
system viruses via red, yellow and green indicators; -- Identify
areas of ownership and responsibility for each system in the
company; -- Troubleshoot issues through an integrated Tivoli
system; and -- Collaborate on projects, share documents and engage
in threaded discussions. In addition to these applications, ADC has
built service-oriented applications for supporting business
divisions across the enterprise, including Connectivity, IP Cable,
Services, Finance, Human Resources and Global Sales. With these
service-oriented applications, ADC has been able to: -- Improve
customer service: service technicians and employees from regional
Bell operating companies can create project worksheets, access
commonly asked questions and their answers, share vendor
integration information and collaborate with engineers on upgrades
and installs; -- Decrease IT costs: smart-phone vendors and ADC's
Telecom Services and IT groups can keep track of internal phone
users, cost centers and inventories, order status and service
options via the PDA-accessible "Mobilize" application; --
Streamline reporting: all business divisions in the company now use
one standard role-based reporting delivery application to quickly
access and publish reports for their business center instead of
struggling with numerous links and back-end system logins; and --
Provide on-demand multimedia capabilities: users in any community
can now view the CEO's quarterly Webcasts and appearances on
television through broadband streaming video capabilities and will
be able to access product training sessions in this new medium.
Plumtree Chosen for Openness and Flexibility As a highly
decentralized, global organization, ADC supports a heterogeneous
network with dozens of backend systems and thousands of employees
working in six worldwide divisions. Key company information was
buried in scattered databases and systems, making it difficult for
ADC managers and executives to compare results across divisions and
evaluate business progress at any point in time. Regionally
dispersed employee groups needed interactive workspaces to
collaborate with each other and share electronic services and
tools. ADC chose Plumtree because of its flexible framework for
building service-oriented applications on heterogeneous systems.
Connected via Internet protocols, the Plumtree solution allows ADC
to combine services from different systems throughout the company,
such as SAP and Hyperion. With the framework's centralized security
and administration, the ADC team can create and manage
service-oriented applications in one cohesive environment. This
approach to application deployment yields simple operation for ADC
administrators as well as lower development and maintenance costs.
About Plumtree Software Plumtree Software is the Enterprise Web
leader. Plumtree's mission is to create a comprehensive Web
environment for employees, customers and partners across the
enterprise to interact with different systems and work together.
Plumtree's Enterprise Web solution consists of integration products
for bringing resources from traditional systems together on the
Web, shared services such as collaboration, content management and
search for building new Web applications, and a portal framework
for delivering these Web applications to broad audiences.
Plumtree's independence and its Web Services Architecture allow
this solution to span rival platforms and systems, helping maximize
customers' return on their existing technology investments. With
offices in more than a dozen countries, Plumtree has over licensed
over 600 customers, including Boeing, Ford Motor Company, Procter
& Gamble and the U.S. Navy. NOTE: Plumtree is a registered
trademark of Plumtree Software, Inc. and/or its subsidiaries in the
US and/or other countries. All other registered and unregistered
trademarks in this document are the sole property of their
respective owners. Contact: press, Carilu Dietrich of Plumtree
Software, +1-415-399-7047, or . DATASOURCE: Plumtree Software
CONTACT: press, Carilu Dietrich of Plumtree Software,
+1-415-399-7047, or Web site: http://www.plumtree.com/
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