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PHNS Improves Customer Service With Plumtree-Powered Dashboards That Monitor Coding, Transcription and IT PHNS Deploys Multiple Dashboards and Applications via Plumtree Enterprise Web Suite SAN FRANCISCO, July 27 /PRNewswire-FirstCall/ -- Enterprise Web leader Plumtree Software (NASDAQ:PLUM) today announced that PHNS Inc., a provider of IT, health information management, coding, transcription and receivables management services for hospitals, has deployed the Plumtree Enterprise Web Suite to 1,300 employees across the United States. Having grown rapidly through acquisitions, PHNS selected Plumtree's Enterprise Web Suite to help communicate better with employees, integrate systems and monitor key activities such as medical record coding, transcriptions and network uptime. PHNS is using Plumtree's framework to assemble new service-oriented applications designed to help improve employee communications, enhance executive decision-making and improve service for client hospitals. "Plumtree's framework has helped us build new applications to give employees access to business-critical information that was previously difficult to find or use on a daily basis," said Larry Schunder, Chief Operating Officer at PHNS. "Now our employees can see real-time metrics about the services we provide to our clients through the dashboards in the portal. We've gained valuable insights that have enhanced the quality of our services, particularly our coding and transcription services." PHNS Deploys Portal-Based Dashboards for Record Coding, Transcription and IT Prior to deploying Plumtree's Enterprise Web Suite, it was difficult for PHNS to help employees find information quickly in order to do their jobs. PHNS' employees work in 16 states, with only four percent of them headquartered in PHNS' corporate office. To respond to these challenges, PHNS deployed an integrated Plumtree portal and collaboration solution, offering employees a single place to share information. The PHNS portal, MyPHNS.com, provides employees with access to a variety of dashboards to monitor business metrics and make better-informed decisions. These dashboards include a: -- Record-coding dashboard, which monitors the efficiency of the medical records coding process by displaying metrics organized by hospital, chart and code. The dashboard surfaces key information from an integrated Web-based system called CodeRemote designed to accept charts and streamline them into records codes; -- Transcription dashboard, which surfaces transcription metrics organized by areas of healthcare, work types, documents, costs and reports. The transcription process consists of converting hand-written notes about medical procedures into formatted text documents; and -- IT dashboard, which monitors system and network uptime. This dashboard delivers hourly e-mails to employees about network status and eliminates the need for employees to create major reports if systems go down. MyPHNS.com also provides employees with access to Enterprise Web applications, which incorporate information from various backend and legacy systems, such as the: -- Customer project support application, which helps employees collaborate with customers on projects and share key documents via Plumtree Collaboration Server, including project plans, electronic medical records and user manuals; -- Vendor contract management application, which manages all customer contracts as well as the security for accessing these contracts; -- Employee support application, which provides all human resources information and tools such as benefits, announcements and employee surveys; and -- IT security application, which allows employees from different data centers to collaborate on network security issues and offers access to threaded discussions, bulletin boards, news alerts and security policies. With the Plumtree Enterprise Web Suite, PHNS executives believe they have been able make better decisions faster by accessing real-time business metrics. The company has also improved customer service by increasing employee and customer collaboration. When a customer has an expertise that overlaps with PHNS, both parties can learn from each other by collaborating on standards, policies and documentation via MyPHNS.com. In fact, PHNS is even demonstrating the portal to its prospects during sales cycles, which is helping the company sell into new hospital accounts. In future phases of deployment, PHNS plans to provide executive dashboards and a helpdesk system to its customers, as well as Web-enable IT-related service processes, such as pharmacy label printing. Plumtree Chosen for Web Services Architecture PHNS selected Plumtree for its Web Services Architecture, which has helped PHNS avoid being locked into a single vendor's application server, while integrating information from a wide range of traditional systems resulting from recent acquisitions. Rather than replacing every acquired company's infrastructure with a single infrastructure, PHNS has leveraged its existing assets through the Web Services Architecture of the Plumtree-powered Enterprise Web. This architecture has also provided PHNS with a true development framework for building a wide range of dashboards and applications based on services from different systems and businesses, all connected via Internet protocols. About PHNS PHNS provides information technology, health information management, coding, transcription and receivables management services to approximately 160 hospitals. PHNS offers hospitals a unique way to improve business processes through creative and innovative technology solutions that maximize people, platforms and technology. PHNS is exclusively devoted to enabling excellence and quality in patient care and improved healthcare services through new technologies re-engineered business processes, and significantly reduced costs by aggregating, consolidating and sharing resources among participating hospitals. For more information, visit http://www.phns.com/. About Plumtree Software Plumtree Software is the Enterprise Web leader. Plumtree's mission is to create a comprehensive Web environment for employees, customers and partners across the enterprise to interact with different systems and work together. Plumtree's Enterprise Web solution consists of integration products for bringing resources from traditional systems together on the Web, shared services such as collaboration, content management and search for building new Web applications, and a portal platform for delivering these Web applications to broad audiences. Plumtree's independence and its Web Services Architecture allow its solution to span rival platforms and systems, helping maximize customers' return on their existing technology investments. With offices in more than a dozen countries, Plumtree has licensed over 640 customers, including Boeing, Ford Motor Company, Procter & Gamble and the U.S. Navy. For more information, visit Plumtree on the Web at http://www.plumtree.com/. NOTE: Plumtree is a registered trademark of Plumtree Software, Inc. and/or its subsidiaries in the US and/or other countries. All other registered and unregistered trademarks in this document are the sole property of their respective owners. Contact: Carilu Dietrich of Plumtree Software, +1-415-399-7047, or . DATASOURCE: Plumtree Software CONTACT: Carilu Dietrich of Plumtree Software, +1-415-399-7047, or Web site: http://www.phns.com/ Web site: http://www.plumtree.com/

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