Automated testing and reporting of video
devices and conference rooms enables effective operations and a
superior user experience
HERNDON,
Va., March 7, 2023 /PRNewswire/ -- ePlus inc.
(NASDAQ NGS: PLUS – news) today announced the launch of
ePlus® Automated Virtual Assistant (AVA) for
Collaboration Spaces. ePlus AVA™ uses robotic
process automation accompanied by ePlus Managed Services to present
an exceptional experience for users in video-enabled conference
rooms and workspaces.
ePlus AVA™ for Collaboration Spaces:
- Provides conference room and workspace endpoint functionality
assurance prior to meetings taking place
- Utilizes synthetic testing and inspection of all necessary
collaboration components, including the room, audio/video
components, and network
- Enables administrators to proactively interact and conduct
testing at any time, and on demand, when trouble has been
discovered or reported
- Automates help tickets so problems are documented, and
remediation can begin immediately, often before an end user is even
aware, improving the overall customer experience
- Streamlines reporting for dashboard analytics, providing
real-time insights by geography and device type for an entire
collaboration environment
- Expedites resolution time, decreasing operational overhead
while improving availability
- Increases adoption and the return on investment of
collaboration spaces and conference rooms
- Unburdens IT and audio/visual support staff to focus on their
organization or business
"We are thrilled to be able to offer this new, one-of-a-kind
service to our customers. ePlus AVA delivers a positive customer
experience and outcomes by proactively testing and reporting on the
health of video-enabled meeting rooms and workspaces. With ePlus
AVA, customers can deliver a superior user experience, expedite
problem resolution, improve adoption of their collaboration
technology, and increase ROI of workspaces. A great example of this
is how one ePlus customer is reducing the number of meetings
starting late by an average of 50%," said Sean Wilson, vice president of collaboration
strategy at ePlus. "This solution is available for Webex,
Microsoft, Zoom, Google, and BlueJeans meeting platforms through
Cisco video endpoints, with plans to expand to other collaboration
video devices in the future."
For more information about ePlus AVA for Collaboration Spaces,
visit https://collaboration.eplus.com/services.
About ePlus inc.
ePlus has an unwavering and relentless focus on leveraging
technology to create inspired and transformative business outcomes
for its customers. Offering a robust portfolio of solutions, as
well as a full set of consultative and managed services across the
technology spectrum, ePlus has proudly achieved more than 30 years
of success in the business, carrying customers forward through
adversity, rapidly changing environments, and other obstacles.
ePlus is a trusted advisor, bringing expertise, credentials, talent
and a thorough understanding of innovative technologies, spanning
security, cloud, data center, networking, collaboration and
emerging solutions, to organizations across all industry segments.
With complete lifecycle management services and flexible payment
solutions, ePlus' more than 1,700 associates are focused on
cultivating positive customer experiences and are dedicated to
their craft, harnessing new knowledge while applying decades of
proven experience. ePlus is headquartered in Virginia, with offices in the United States, UK, Europe, and Asia–Pacific. For more
information, visit www.eplus.com, call 888-482-1122, or email
info@eplus.com. Connect with ePlus on LinkedIn, Twitter, Facebook,
and Instagram. ePlus, Where Technology Means More®.
ePlus®, Where Technology Means More®, and
ePlus products referenced herein are either registered trademarks
or trademarks of ePlus inc. in the United
States and/or other countries. The names of other companies,
products, and services mentioned herein may be the trademarks of
their respective owners.
Forward-Looking Statements
This press release contains information about management's view
of ePlus' future expectations, plans and prospects that are not
historical facts and may be deemed to be "forward-looking
statements." Actual and anticipated future results may vary
materially due to certain risks and uncertainties. Certain risks
and uncertainties that may effect such "forward-looking statements"
are detailed in our reports filed with the Securities and Exchange
Commission, especially under the heading "Risk Factors". All
information set forth in this press release is current as of the
date of this release and ePlus expressly disclaims any duty or
obligation to update this information, except as may be required by
law.
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SOURCE ePlus inc.