PMACA Pma Capital Corp. (MM)

The PMA Insurance Group (PMA), a group of property & casualty insurers specializing in workers' compensation, is achieving high levels of client satisfaction with their services, according to the results of a 2007 independent survey. The survey of PMA insured accounts, conducted by an independent opinion research consultant, found that 96 percent of those responding to the survey reported that PMA has met or exceeded their service expectations over the past twelve months. The survey response rate was nearly 40 percent. James P. Murphy, Ph.D., of J.P. Murphy & Company, the firm conducting the survey stated, �In the measurement process, we sometimes observe what statisticians refer to as a �ceiling effect.� Company ratings may be favorable, but you�re never going to get 100 percent from 500 informed judges. Well, hitting 96 percent�as PMA did in terms of meeting customer expectations�is about as high as we�ve ever seen it go.� Clients were asked to assess PMA�s performance in 34 service categories. Among the areas that PMA was rated the strongest were: ease of doing business with the carrier, service provided by PMA�s Call Center, claims management, local service capabilities, and risk control expertise, including technical knowledge, responsiveness and understanding clients� risk exposures and business operations. James Murphy added that, in comparison to PMA�s 2005 client survey--in which PMA had received high marks--scores on virtually all service categories measured in 2007 increased from 2 to 5 percentage points--especially ratings of PMA Call Center representatives and certain parts of PMA�s managed care program. PMA�s Risk Management Information System, PMA Cinch�, received a very favorable response assessment. Ninety-nine percent of clients who are familiar with it stated that Cinch equals or surpasses industry standards, with a solid majority answering �surpasses.� "We are very pleased with the results of the survey and that The PMA Insurance Group is able to achieve such high levels of customer satisfaction," said Vincent T. Donnelly, President and Chief Executive Officer of The PMA Insurance Group. "PMA�s exceptional service franchise is the basis of our brand and our primary competitive distinction. Our ability to provide clients with exceptional service is the reason they come to PMA." Mr. Donnelly added that PMA's employees continue to be the key in achieving high levels of client satisfaction. "Our staff is successful in delivering service because of their focused execution, teamwork and passion. I appreciate their dedication and congratulate our employees on achieving this outstanding result.� The PMA Insurance Group The PMA Insurance Group, a multi-lines property & casualty insurer, specializes in workers� compensation insurance. Founded in 1915, PMA is known for service excellence and high levels of customer satisfaction. In addition to workers� compensation, PMA offers commercial automobile, commercial multi-peril, general liability and umbrella insurance. Based in Blue Bell, Pennsylvania, The PMA Insurance Group�s companies are the insurance operating subsidiaries of PMA Capital Corporation (NASDAQ:PMACA) that focus on insurance risk and insurance service products. PMA Capital Corporation�s other operating subsidiaries include fee-based insurance services providers, PMA Management Corp. and Midlands Management Corporation. For more information, please visit our website at www.pmagroup.com.