FOSTER CITY, Calif.,
Nov. 13, 2019 /PRNewswire/
-- Insure.com, a comprehensive resource for insurance
information, today released a survey that polled over 4,600
consumers on their satisfaction with current insurance
companies.
The survey finds customers care much less about a good bargain
than they do about service interactions. Companies that fared well
in the survey have correspondingly high marks for kind and timely
service.
Auto, health, home and life insurance providers are ranked
on:
- Customer service
- Claims service
- Cost
- Whether policyholders plan to renew
- Whether or not policyholders would recommend the carrier
- Usefulness of website/apps
"Our survey is a great tool for alleviating anxiety around
whether or not there's something better out there when it comes to
insurance companies," says Penny
Gusner, senior consumer analyst for Insure.com. "A person
might ask five or six family members for recommendations or spend
hours online. We've asked more than 4,600 people, so that at one
glance, consumers can make the best determination."
Auto Insurance
The top spot in the auto insurance
category has the best ranking across all factors assessed. A strong
onscreen experience may be responsible for a high rating among
younger policyholders, coming in second among millennials who use
ACG, and first for Gen Xers.
The three highest-ranking auto insurance companies are:
- The Auto Club Group (ACG) AAA: Overall
satisfaction rating of 91.72%
- CSAA Insurance Group: Overall satisfaction of
89.64%
- USAA: Overall satisfaction rating of
88.49%
Health Insurance
Health care in the U.S. can be
overwhelming to navigate. When searching for a new health care
plan, Insure.com recommends focusing first on how a plan is
structured, and then who is in-network.
The following companies have good satisfaction rates, though our
top spot is filled by a newcomer to the survey that gets high marks
across every category.
The three highest-ranking health insurance companies are:
- Centene: Overall satisfaction rating of
89.32%
- BCBS of North
Carolina: Overall satisfaction rating of
84.45%
- Cigna: Overall satisfaction rating of
83.95%
Life Insurance
Since consumers should focus on signing
with a company that will be around for years to come, when they are
most likely to need its benefits, Insure.com recommends checking
the financial strength of contenders before signing a policy.
The following are the three highest-rated life insurance
companies, omitting claims processing and the likelihood of renewal
from our weighted factors.
- MassMutual: Overall satisfaction rating of
89.43%
- Northwestern Mutual: Overall satisfaction rating
of 88.79%
- Brighthouse Financial: Overall satisfaction
rating of 88.62%
Home Insurance
Many homeowners don't review their
coverage after they close on the house, leaving them at risk for
being underinsured. Industry research suggests that three out of
five American homes are underinsured by an average of 20
percent.
The insurers whose customers feel valued do best. The following
are the top-rated home insurers from our survey:
- Chubb: Overall satisfaction rate of
90.86%
- USAA: Overall satisfaction rate of
88.77%
- Esurance: Overall satisfaction rate of
88.64%
About the Study
Insure.com commissioned Op4G to survey
more than 4,600 insurance customers nationwide in May 2019. Companies did not pay to be included,
and all analysis is independent and editorial. To read an
overview of the survey, including all data points and more about
its methodology, please visit Insure.com:
https://www.insure.com/best-insurance-companies.html
About Insure.com
Insure.com is owned and operated by
QuinStreet, Inc. (Nasdaq: QNST), a pioneer in delivering online
marketplace solutions to match searchers with brands in digital
media. QuinStreet is committed to providing consumers and
businesses with the information and tools they need to research,
find and select the products and brands that meet their needs.
Insure.com is a member of the company's expert research and
publishing division.
For more than 20 years, Insure.com has served as a
comprehensive consumer resource for insurance information, offering
expert advice, articles, news, and tools about car, home, health,
and life insurance. Consumers have access to free car insurance
quotes and guidance on finding the right insurance policy, saving
money and solving claims problems.
Website: https://www.insure.com
Twitter: @InsureCom
Facebook: https://www.facebook.com/Insure
Media Contact
For Insure.com
Liberty Communications for QuinStreet
Rick Judge, 415-429-5652
QuinStreet@libertycomms.com
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SOURCE Insure.com