SALT LAKE CITY, Oct. 13, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and agent optimization tools, today recognized six
customers and one industry leader as recipients of the inContact
Mojo Awards, celebrating their leadership and commitment to
delivering outstanding and memorable customer experiences.
"Our customers' ability to creatively utilize and leverage our
powerful cloud technology allows them to transform the customer
experience and deliver legendary customer journeys," noted
Paul Jarman, CEO at inContact. "It
is this drive to innovate that the inContact Mojo Awards were
designed to celebrate. We are proud to recognize stand-out
organizations from a variety of industries including financial
services, healthcare, education, retail, fashion and industrial
manufacturing."
The 2016 Mojo Award winners were honored on October 13 at the inContact User Conference
(ICUC) in Orlando, FL. Three days
of training, industry best practices sessions, networking and
technology demonstrations were capped by the awards program
celebrating inContact customers who are setting an outstanding
example in the contact center industry.
The 2016 Mojo Award winners by category are:
Best Customer Experience
This contact center provides strategic value to their
organization by positively impacting its business through
innovative use of technologies.
Small to Mid-Size Business (less than 100 agent
seats)
Winner: Fluent Home
Enterprise (100 agent seats and above)
Winner: Language Line Solutions
Best Workforce Optimization
This award recognizes the contact center that leverages its
Workforce Optimization program and processes to drive agent
satisfaction, quality management and utilizes Voice of the Customer
data in new ways.
Small to Mid-Size Business
Winner: Michigan Public
Health Institute
Enterprise
Winner: J.B. Hunt Transport
Contact Center Rookie of the Year
This award recognizes a fast-starting contact center that has
achieved positive, measurable results in its first year after
implementing inContact.
Small to Mid-Size Business
Winner: Carvana
Enterprise
Winner: Zebra Technologies
Contact Center Leader of the Year – Awarded to an
individual
This award recognizes a contact center industry leader and
visionary whose achievements and passion infuse the workforce and
who exemplifies inContact best practices.
Winner: Linnie Brasfield, A.O.
Smith Corporation
Concluded Jarman, "Our 2016 Mojo Award winners represent true
leadership in the contact center marketplace. We are proud of their
significant achievements and the example they have set by putting
customers at the heart of their businesses."
Additional Information
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software
leader, with the most complete, easiest and most reliable solution
to help organizations achieve their customer experience goals.
inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes the customer
interaction cloud, an expert service model and the broadest partner
ecosystem. Recognized as a market leader by Gartner, IDC, Frost
& Sullivan, Ovum and DMG, inContact supports over 6 billion
interactions per year for enterprise, midmarket, government
organizations and business process outsourcers (BPOs) who operate
in multiple divisions, locations and global regions. To learn more,
visit www.incontact.com.
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SOURCE inContact, Inc.