Spok Achieves Top Client Satisfaction Scores for Seventh Consecutive Year
April 02 2024 - 9:15AM
Business Wire
In the 2024 Black Book Market Research LLC
survey, Spok ranked No. 1 by healthcare industry clients
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc.
(NASDAQ: SPOK) and a leader in healthcare communications, earned
top honors for the seventh consecutive year in a survey of
healthcare industry clients by Black Book Market Research on
top-rated clinical communications platforms.
“We are honored by the unwavering trust our healthcare clients
have in Spok as their go-to partner for clinical communications,”
said Vincent D. Kelly, chief executive officer of Spok Holdings,
Inc. “The achievement of securing the top position for seven
consecutive years underscores our commitment to delivering
cutting-edge communication technology that transforms hospital and
health system communication, which ultimately enhances patient care
and safety.”
Spok received the highest honors for customer satisfaction in 12
of the 18 copyrighted key performance indicators Black Book
Research measures, including strategic alignment of client goals,
innovation, breadth of offerings, account management support and
customer care, and best-of-breed technology and process
improvement.
Black Book Market Research LLC measures customer satisfaction
across eighteen copyrighted key performance indicators: Strategic
Alignment of Client Goals including VBC, RCM & Telehealth;
Innovation and Optimization; Training and Education; Client
Relationships and Cultural Fit; Trust, Accountability,
Transparency, Ethics; Breadth of Offerings, Client Types, Delivery
Excellence; Deployment and Implementation; Customization;
Integration and Interfaces; Scalability, Client Adaptability,
Flexible Pricing; Compensation and Employee Performance;
Reliability; Brand Image and Marketing Communications; Marginal
Value Adds and Modules; Financial Stability & Managerial
Viability; Data Security, Patient Privacy, and Backup Services;
Account Management Support and Customer Care; and Best of Breed
Technology and Process Improvement.
Black Book's independent user surveys aim to inform healthcare
technology buyers about vendors exceeding expectations, as rated by
current and former customers across all organizational user levels.
For methodology, auditing, resources, comprehensive research, and
ranking data, see http://blackbookmarketresearch.com.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc.
(NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to
be a global leader in healthcare communications. We deliver
clinical information to care teams when and where it matters most
to improve patient outcomes. Top hospitals rely on the Spok Care
Connect® platform to enhance workflows for clinicians and support
administrative compliance. Our customers send over 70 million
messages each month through their Spok® solutions. Spok enables
smarter, faster clinical communication. For more information, visit
spok.com.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and
Spok Mobile are trademarks of Spok, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240402676864/en/
Jill Smith +1 (952) 451-1892 jill.smith@spok.com
Spok (NASDAQ:SPOK)
Historical Stock Chart
From Jun 2024 to Jul 2024
Spok (NASDAQ:SPOK)
Historical Stock Chart
From Jul 2023 to Jul 2024