WINDSOR,
Conn., July 9, 2024 /PRNewswire/ -- SS&C
Technologies Holdings, Inc. (Nasdaq: SSNC) today announced its new
Contact Center platform to help asset management, life and pensions
and retirement sectors modernize and elevate the customer
experience.
The global customer communications platform
enables SS&C's clients to deliver personalized customer
experiences 24/7.
The single global platform for customer communications enables
SS&C's Contact Center clients to deliver personalized
experiences to their customers around the clock. In addition to
voice, email and secure messaging, investment managers can leverage
intelligent automation technologies to access customer information
instantly and provide exceptional experiences across products and
geographies.
"Delivering a world-class, consistent, personalized experience
to customers is a top priority for our firm," said Mike Sharkey, President of DWS Service Company,
a client for over 35 years. "As a leading transfer agent and
investor service provider, SS&C has been a great partner in
helping us enhance client service. We are excited to embark on this
modernization project to help us deliver secure, personalized
client experiences at scale."
The Contact Center platform features several AI chatbot
capabilities and speech analytics to further enhance self-service
capabilities. Multi-channel support with voice, email, chatbot, and
AI-enabled intelligent virtual assistants is available on a fully
outsourced or platform basis. Over the next 18 months, SS&C
will be introducing:
- Advanced use of intelligent virtual assistants, enabling
firms to deal with multiple requests to reduce waiting time
- Improved fraud detection, including
biometrics, spectro-temporal audio analysis and detection of
AI/synthesized voices and device spoofing detection
- Improved analytics around customer sentiment in speech
and text to predict escalation patterns
- Co-pilot solutions to better feed knowledge to agents
and training solutions to help improve service.
SS&C Global Investor & Distribution Solutions has grown
to provide contact center services to more than 150 clients across
investment management, superannuation, brokerage and other
entities. SS&C has handled more than 3 million calls on behalf
of its clients, leveraging more than 1,000 agents worldwide.
"As a leader in transfer agency and investor servicing, we want
to ensure we provide our client's customers with a world-class
experience, one interaction at a time, 24/7," said Nick Wright, Global Head of SS&C Global
Investor & Distribution Solutions. "By investing in a global
contact program, we aim to bring clarity, convenience and coverage
to our clients' Contact Center programs and make customer contact
personal at scale."
About SS&C Technologies
SS&C is a global provider of services and software for the
financial services and healthcare industries. Founded in 1986,
SS&C is headquartered in Windsor,
Connecticut, and has offices around the world. Some 20,000
financial services and healthcare organizations, from the world's
largest companies to small and mid-market firms, rely on SS&C
for expertise, scale, and technology.
Additional information about SS&C (Nasdaq:SSNC) is available
at www.ssctech.com.
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SOURCE SS&C