Dealertrack Honored for Delivering ‘World-Class’ Customer Service
May 21 2013 - 9:00AM
Business Wire
Dealertrack Technologies, Inc. (Nasdaq: TRAK) today announced
the company has received the NorthFace ScoreBoard (NFSB) AwardSM
from Omega Management Group Corporation, in recognition of
achieving excellence in customer service and support in 2012.
Created in 2000 by Omega, specialists in developing customer
experience management (CEM) strategies to drive revenue and
profits, the NFSB Award is presented annually to companies who, as
rated solely by their own customers, exceeded expectations in
customer service during the prior calendar year. Dealertrack joins
a prestigious list of top-tier NFSB Award recipients, including
Sony Electronics, CA Technologies, EMC, HP Enterprise Services,
Pitney-Bowes and GE Healthcare.
“Dealertrack’s success depends entirely on the satisfaction of
our clients, and the service our support team provides is critical
to the client experience,” said Mark O’Neil, chairman and chief
executive officer, Dealertrack. “We are honored to receive this
award reflecting our commitment to drive client satisfaction with
everything we do.”
According to John Alexander Maraganis, president and chief
executive officer of Omega, “The NorthFace ScoreBoard Award
recognizes organizations who not only offer exemplary customer
service, but who also center their existence on a deep commitment
to exceeding customer expectations. In 2012, more than 250
projects, many international in scope, were judged from scores of
companies based in the U.S. and abroad. The majority of companies
are repeat recipients, which shows that, despite the tough economy,
implementing a CEM strategy is a reliable, proven way to achieve
business success.”
Omega’s methodology measures customer satisfaction and loyalty
levels on a five-point scale (or equivalent) four times during the
year in such categories as technical support, field service,
customer service and account management. NFSB Award recipients are
companies who, based solely on survey responses from their own
customers, achieved a 4.0 or above out of a possible 5.0.
About Dealertrack
Technologies
(www.dealertrack.com)
Dealertrack Technologies’ intuitive and high-value web-based
software solutions and services enhance efficiency and
profitability for all major segments of the automotive retail
industry, including dealers, lenders, OEMs, third-party retailers,
agents and aftermarket providers. In addition to the industry’s
largest online credit application network, connecting more than
19,000 dealers with more than 1,300 lenders, Dealertrack
Technologies delivers the industry’s most comprehensive solution
set for automotive retailers, including Dealer Management System
(DMS), Inventory, Sales and F&I, Interactive and Registration
and Titling solutions.
Safe Harbor for Forward-Looking and
Cautionary Statements
Statements in this press release regarding the benefits of
Dealertrack, its customer service and support and all other
statements in this release other than the recitation of historical
facts are forward-looking statements (as defined in the Private
Securities Litigation Reform Act of 1995). These statements involve
a number of risks, uncertainties and other factors that could cause
actual results, performance or achievements of Dealertrack
Technologies to be materially different from any future results,
performance or achievements expressed or implied by these
forward-looking statements.
Factors that might cause such a difference include the
performance and acceptance of Dealertrack, its customer support and
service, and other risks listed in our reports filed with the
Securities and Exchange Commission (SEC), including our Annual
Report on Form 10-K for the year ending December 31, 2012. These
filings can be found on Dealertrack Technologies’ website at
www.dealertrack.com and the SEC's website at www.sec.gov.
Forward-looking statements included herein speak only as of the
date hereof and Dealertrack Technologies disclaims any obligation
to revise or update such statements to reflect events or
circumstances after the date hereof or to reflect the occurrence of
unanticipated events or circumstances.
TRAK-G
All trademarks, service marks and company names are the property
of their respective owners.
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