Company marks
one year of operation at its Mumbai Customer Experience
Center and Digital Innovation Studio in Hyderabad
DENVER and MUMBAI,
India, Nov. 13, 2024 /PRNewswire/ -- TTEC
Holdings, Inc. (NASDAQ: TTEC), a leading global CX
(customer experience) technology and services innovator for
AI-enhanced CX with solutions from TTEC
Engage and TTEC Digital, is marking a significant
year of growth in India with the
one-year anniversaries of two key facilities: its Mumbai Customer
Experience Center and Hyderabad Digital Innovation Studio.
TTEC has been operating in India for 24 years providing support to large
global brands through its care, back office, trust and safety, and
content moderation capabilities, and more recently with its CX
technology talent. Over the past year, TTEC has significantly grown
its footprint in India, adding 800
positions to support the new facilities in Mumbai and Hyderabad with plans for more growth in 2025.
TTEC has approximately 3,500 employees in total in the country,
including its sites in Ahmedabad and Chennai.
Mumbai Attracting New Clients from Across the Globe
TTEC's Customer Experience Center in Mumbai has been instrumental in delivering
world-class customer support and enhancing operational efficiency
for its global clients. The center's diverse and skilled workforce
continues to meet the growing demand for innovative customer
service solutions with voice and back-office capabilities for
multiple global industries including healthcare, banking, financial
services, insurance, and tech support.
"India has long been a global
leader in the BPO sector, and today's advanced, AI-driven
environment is attracting a new generation of skilled
professionals," said TTEC Engage Senior Vice President of Asia
Pacific Operations Arnab Ray. "Our
talented, multilingual workforce is well-positioned to deliver
innovative CX solutions, making India an essential and important hub for
meeting the evolving needs of our global clients. We're proud of
our team here and remain poised to lead in this AI-enabled CX
ecosystem."
Hyderabad is India's Digital Hub
Meanwhile, the TTEC Digital Innovation Studio in Hyderabad has emerged as a leading hub for
talent across CX hyperscaler platforms and other leading technology
and disciplines, uniting experts in Contact Center, CRM, and AI
& Analytics to power modern customer experiences. The studio is
also a key driver of TTEC Digital's bespoke software IP that is
creating value with transformation services and customized
solutions that help clients improve their customer experiences and
streamline operations.
"Our Innovation Studio is a testament to the incredible talent
and creativity of our team in India," said TTEC Digital India Leader and
Group Vice President of Global Delivery Amol Gupta. "They are at the leading edge of
advanced AI, automation, and analytics which are at the core of
every CX transformation project we deliver. Their technical
expertise and innovative spirit allow us to deliver on any
platform, in a globally integrated, value optimized way that helps
our clients stay ahead in a rapidly evolving market."
Creating Opportunities for Professionals and
Communities
Both new facilities reflect TTEC's dedication to creating
meaningful job opportunities; nurturing diverse, local talent; and
fostering innovation in India's
rapidly evolving CX landscape. TTEC is certified as a Great Place
to Work® in India and for the
second year in a row HR Asia has recognized it as one of the Best
Companies to Work for in Asia. The
company provides career advancement opportunities for professionals
in areas such as customer service, digital innovation, and IT, all
while contributing to the local economies. TTEC's diverse,
highly-skilled workforce in India
boasts impressive credentials – 32 percent are women, 82 percent
hold degrees, and 21 percent are engineers.
Additionally, TTEC's India
sites proudly give back to their communities. The Ahmedabad
Customer Experience Center has held an annual wellness walk for the
past 22 years and has raised an estimated $1.8 million for local charities. That site is
also one of the largest corporate blood donors for the Gujarat Red
Cross and, according to their estimates, their blood donations have
saved an estimated 6,900 lives.
To learn more about TTEC India and its award-winning work and
workplace culture, visit here.
To learn about our current jobs in India, visit ttec.jobs.com/India.
About TTEC
TTEC (pronounced T-TEC) Holdings,
Inc. (NASDAQ: TTEC) is a leading global CX (customer
experience) technology and services innovator for AI-enabled
digital CX solutions. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next-gen digital technology, the
Company's TTEC Digital business designs, builds, and
operates omnichannel contact center technology, CRM, AI and
analytics solutions. The Company's TTEC Engage business delivers
AI-enhanced customer engagement, customer acquisition and growth,
tech support, back office,
and fraud prevention services. Founded in
1982, the Company's singular obsession with CX excellence has
earned it leading client, customer, and employee satisfaction
scores across the globe. The Company's employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results. To learn more
visit us at https://www.ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
