National Cable Service Operator Signs With UCN for Multiple Divisions
November 12 2008 - 7:00AM
PR Newswire (US)
Fortune 500 Cable Provider Chooses inContact(R) Echo(R) to Improve
Analytics and Measure Customer Service Levels SALT LAKE CITY, Nov.
12 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ: UCNN), the market
leader in on-demand contact center software, has signed a renewable
agreement for inContact(R) Echo(R) with one of the nation's largest
cable service operators. Sixteen additional divisions of the
company have selected inContact Echo, bringing the total to 26. The
fortune 500 company chose UCN's powerful customer feedback and
survey tool to enhance customer experience initiatives in their
organization and increase service recovery levels. The company
required a solution that delivered improved analytics and more
actionable data compared to the "homegrown" technology they were
using prior to inContact Echo. The inContact solution will be
implemented in both the customer care departments and the technical
operations group including outsourcers and contractors. The new
solution provides customer-facing employees the ability to hear the
voice of the customer and act immediately in response to this
detailed information. "The inContact on-demand platform has been
selected by several of the top cable service providers in the
country, due to its ability to empower organizations to increase
their customer-centricity while reducing costs," said Paul Jarman,
UCN CEO. "The software-as-a-service (SaaS) delivery model gives our
customers the ability to implement innovative technologies
regardless of the challenging economic environment. We are proud to
be an integral part of the success strategy of such
industry-leading companies." About UCN UCN, Inc. (NASDAQ:UCNN) is
the market leader in software-as-a-service (SaaS) applications for
contact centers. Our inContact(R) all-in-one suite includes an
integrated package of advanced contact handling, performance
monitoring and management tools. UCN's patented software includes
an enterprise-grade ACD with skills-based routing, IVR, speech
recognition and CTI. Agent performance optimization features
include customer experience surveys, call monitoring, call
recording, workforce scheduling and forecasting, agent hiring tools
to reduce attrition, and targeted training delivered to the agent
desktop. The inContact on-demand platform can be deployed for
multi-site and remote workforces, with no capital expenditure while
delivering rapid application development tools for IT control,
Fortune 500-compliant security, and a 24/7/365 managed network with
carrier-grade redundancy. To learn more about UCN, visit
http://www.ucn.net/. Safe Harbor Statement: The Private Securities
Litigation Reform Act of 1995 provides a safe harbor for
forward-looking information made on the Company's behalf. All
statements, other than statements of historical facts which address
the Company's expectations of sources of capital or which express
the Company's expectation for the future with respect to financial
performance or operating strategies, can be identified as
forward-looking statements. Such statements made by the Company are
based on knowledge of the environment in which it operates, but
because of the factors previously listed, as well as other factors
beyond the control of the Company, actual results may differ
materially from the expectations expressed in the forward-looking
statements. (For the complete statement, please click to:
http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT:
David Oldham, VP Marketing of UCN, Inc., +1-801-320-3410, ; or
Investors, Scott Liolios, or Ron Both, both of Liolios Group Inc,
+1-949-574-3860, , for UCN, Inc. Web Site: http://www.ucn.net/
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