Analyst Research Confirms Witness Systems Market Leadership
September 27 2006 - 12:48PM
Business Wire
Witness Systems (NASDAQ: WITS), a leading global provider of
workforce optimization software and services, today announced that
new research from The PELORUS Group, Tern Systems, and DMG
Consulting reveals the company�s market leadership in several
categories. The PELORUS Group According to the �2006 World Contact
Center Recording Systems Market� report published by The PELORUS
Group (www.pelorus-group.com), an independent market research and
consultancy company for the financial services and
telecommunications markets, Witness Systems holds a leading 33.6
percent in the broadly defined recording (both combined and
selective) software and services global market. Additionally, the
report shows Witness Systems leading in two other categories � the
company boasts a 43.3 percent share in selective recording and is
the clear leader in recording software and services in North
America with 29.9 percent. �In a largely technology-driven market,
Witness Systems is perhaps the best at conducting market research
and listening to customer needs,� said Dick Bucci, associate
consultant, The PELORUS Group. �The company is well ahead of the
curve in recognizing that recording solutions have applications
well beyond contact centers, a direct result of customer feedback.
Its leadership and market share numbers represent and reinforce
that continued commitment to customer service and success.� Tern
Systems New research from Tern Systems, a highly regarded market
research firm specializing in the call automation area, indicates
that Witness Systems leads the quality monitoring systems installed
base category with 40.9 percent. The report entitled �2006
Voice/Data Recording Market Report� also positions the company as a
leader in quality monitoring shipments with 39.6 percent market
share. Witness Systems received further recognition by leading the
shipments for quality monitoring software with 44.8 percent, as
well as the installed customer base for quality monitoring software
with 46.1 percent. �The call recording vendors are offering
integrated suites that tie together capabilities from single
component technologies, such as call recording and quality
monitoring,� said Walt Tetschner, founder and president, Tern
Systems. �Witness Systems is leading the pack with its Impact 360�
solution and that became clear in the numbers for this year�s
report.� DMG Consulting In its �2006-2007 Quality
Management/Liability Recording Product and Market Report,� DMG
Consulting � a research firm that specializes in customer-focused
business strategy, operations and technology for Global 2000 and
emerging companies � ranks Witness Systems the leader with 32.6
percent for 2005 contact center revenue and market share, including
workforce management. �Witness Systems had made it clear to the
market that it wants to differentiate itself in the area of contact
center workforce optimization,� commented Donna Fluss, principal,
DMG Consulting. �As of the end of 2005, Witness Systems was the
leader in contact center revenue for workforce optimization
solutions.� About Witness Systems Witness Systems (NASDAQ: WITS) is
the worldwide leader in software and services that help businesses
capture customer intelligence and optimize their workforce
performance. The company�s Impact 360� solution features quality
monitoring, compliance and IP recording, workforce management,
performance management and e-learning. Primarily deployed in
contact centers � as well as the remote, branch and back offices of
global organizations � the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact
360, organizations can improve interactions and the underlying
back-office processes that enhance the customer experience and
build customer loyalty. For more information, visit us at
www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves Witness
Systems' expectations, plans, intentions or strategies regarding
the future are forward-looking statements that are not facts and
involve a number of risks and uncertainties. They are identified by
words such as �anticipates,� �expects,� �intends,� �plans,�
�believes,� �estimates,� and similar expressions. These statements
are based upon information available to Witness Systems as of the
date of this release, and the company assumes no obligation to
update any such forward-looking statement. Forward-looking
statements believed true when made may ultimately prove to be
incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other
factors, some of which are beyond our control and may cause actual
results to differ materially from our current expectations. Some of
the factors that could cause actual future results to differ
materially from current expectations include fluctuations in
customer demand and the timing of orders; the company's ability to
manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the company's markets; the risks associated
with international sales as the company expands its markets,
including the risks associated with foreign currency fluctuations;
the ability of the company to complete and integrate successfully
any acquisitions or investments it may make; and the ability of the
company to compete successfully in the future, as well as other
risks identified under the caption �Management�s Discussion and
Analysis of Financial Condition and Results of Operations� in the
company's Form 10-K for the year ended December 31, 2005 and its
Form 10-Q for the quarter ended March 31, 2006, as filed with the
Securities and Exchange Commission. Additional risks that could
cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current
Report on Form 8-K filed by the Company on August 11, 2006 and
related developments. Witness, Impact 360, Improve Everything and
the Witness logo are the trademarks (registered or otherwise) of
Witness Systems, Inc. protected by laws of the U.S. and other
countries. All other trademarks mentioned in this document are the
property of their respective owners. Witness Systems (NASDAQ:
WITS), a leading global provider of workforce optimization software
and services, today announced that new research from The PELORUS
Group, Tern Systems, and DMG Consulting reveals the company's
market leadership in several categories. The PELORUS Group
According to the "2006 World Contact Center Recording Systems
Market" report published by The PELORUS Group
(www.pelorus-group.com), an independent market research and
consultancy company for the financial services and
telecommunications markets, Witness Systems holds a leading 33.6
percent in the broadly defined recording (both combined and
selective) software and services global market. Additionally, the
report shows Witness Systems leading in two other categories - the
company boasts a 43.3 percent share in selective recording and is
the clear leader in recording software and services in North
America with 29.9 percent. "In a largely technology-driven market,
Witness Systems is perhaps the best at conducting market research
and listening to customer needs," said Dick Bucci, associate
consultant, The PELORUS Group. "The company is well ahead of the
curve in recognizing that recording solutions have applications
well beyond contact centers, a direct result of customer feedback.
Its leadership and market share numbers represent and reinforce
that continued commitment to customer service and success." Tern
Systems New research from Tern Systems, a highly regarded market
research firm specializing in the call automation area, indicates
that Witness Systems leads the quality monitoring systems installed
base category with 40.9 percent. The report entitled "2006
Voice/Data Recording Market Report" also positions the company as a
leader in quality monitoring shipments with 39.6 percent market
share. Witness Systems received further recognition by leading the
shipments for quality monitoring software with 44.8 percent, as
well as the installed customer base for quality monitoring software
with 46.1 percent. "The call recording vendors are offering
integrated suites that tie together capabilities from single
component technologies, such as call recording and quality
monitoring," said Walt Tetschner, founder and president, Tern
Systems. "Witness Systems is leading the pack with its Impact
360(TM) solution and that became clear in the numbers for this
year's report." DMG Consulting In its "2006-2007 Quality
Management/Liability Recording Product and Market Report," DMG
Consulting - a research firm that specializes in customer-focused
business strategy, operations and technology for Global 2000 and
emerging companies - ranks Witness Systems the leader with 32.6
percent for 2005 contact center revenue and market share, including
workforce management. "Witness Systems had made it clear to the
market that it wants to differentiate itself in the area of contact
center workforce optimization," commented Donna Fluss, principal,
DMG Consulting. "As of the end of 2005, Witness Systems was the
leader in contact center revenue for workforce optimization
solutions." About Witness Systems Witness Systems (NASDAQ: WITS) is
the worldwide leader in software and services that help businesses
capture customer intelligence and optimize their workforce
performance. The company's Impact 360(TM) solution features quality
monitoring, compliance and IP recording, workforce management,
performance management and e-learning. Primarily deployed in
contact centers - as well as the remote, branch and back offices of
global organizations - the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact
360, organizations can improve interactions and the underlying
back-office processes that enhance the customer experience and
build customer loyalty. For more information, visit us at
www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves Witness
Systems' expectations, plans, intentions or strategies regarding
the future are forward-looking statements that are not facts and
involve a number of risks and uncertainties. They are identified by
words such as "anticipates," "expects," "intends," "plans,"
"believes," "estimates," and similar expressions. These statements
are based upon information available to Witness Systems as of the
date of this release, and the company assumes no obligation to
update any such forward-looking statement. Forward-looking
statements believed true when made may ultimately prove to be
incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other
factors, some of which are beyond our control and may cause actual
results to differ materially from our current expectations. Some of
the factors that could cause actual future results to differ
materially from current expectations include fluctuations in
customer demand and the timing of orders; the company's ability to
manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the company's markets; the risks associated
with international sales as the company expands its markets,
including the risks associated with foreign currency fluctuations;
the ability of the company to complete and integrate successfully
any acquisitions or investments it may make; and the ability of the
company to compete successfully in the future, as well as other
risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the
company's Form 10-K for the year ended December 31, 2005 and its
Form 10-Q for the quarter ended March 31, 2006, as filed with the
Securities and Exchange Commission. Additional risks that could
cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current
Report on Form 8-K filed by the Company on August 11, 2006 and
related developments. Witness, Impact 360, Improve Everything and
the Witness logo are the trademarks (registered or otherwise) of
Witness Systems, Inc. protected by laws of the U.S. and other
countries. All other trademarks mentioned in this document are the
property of their respective owners.
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