WalkMe Ltd. (NASDAQ: WKME), a leading provider of digital adoption
solutions for effectively navigating technology change, today
unveiled Workflow Accelerators — a robust set of predefined
solutions for eliminating friction in key workflows —
revolutionizing the way businesses address workflow inefficiencies.
By identifying the difficulties people face when interacting with
software and removing friction in mission-critical workflows such
as employee onboarding, sales opportunity management, and IT
service requests, enterprises can improve software adoption to
drive measurable business outcomes including revenue growth,
productivity, efficiency, and compliance.
WalkMe’s Workflow Accelerators are
based on best practices and insights from over 600,000 deployments
and 7 billion annual user interactions across 2,000 global
enterprises. Each Workflow Accelerator identifies the most common
places users run into trouble, and is mapped to a set of
fully-customizable templates that contain predefined WalkMe in-app
guidance, automations, data validation, and more. Workflow
Accelerators overlay onto specific workflows, task by task, across
any number of applications to eliminate friction and drive
effective and efficient workflow adoption among users.
According to the 2024 State of Digital
Adoption Report,1 93% of enterprise leaders agree that optimizing
digital assets and their associated workflows will be key to
solving many organizational challenges, including increasing
productivity in 2024 to remain competitive.
"Visibility into which workflows are
adopted or impeded across a business will be increasingly crucial
for organizations as they build cross-functional work models.
WalkMe’s Digital Adoption Platform enables clients to quickly
identify issues in their critical business workflows, optimizing
end-to-end processes and driving value for digital adoption
success,” said Amy Loomis, research VP, Future of Work, IDC
Research.
"Workflows are the backbone of every
business. When they don't run smoothly, business outcomes suffer,”
said KJ Kusch, global field CTO for WalkMe. "WalkMe is the only
Digital Adoption Platform that meets customers where they are in
their digital maturity, empowering business leaders to see where
people are struggling and where processes fall short across
critical workflows — and proactively fix that digital friction
across applications. This new approach to digital adoption allows
businesses to optimize workflows, maximize software investments,
and become pros at managing the constant cycle of technology
change."
WalkMe customers have been using
Workflow Accelerators in beta testing to increase effective
employee adoption of their workflows, achieving significant
results.
"With Workflow Accelerators, WalkMe
provides time-saving, pre-built solutions that help resolve
friction in our sales processes and overall user experience,” said
Andrea Rodriquez, senior enablement systems digital adoption
manager, Okta. “This content not only helps our builders accelerate
the overall execution of critical WalkMe deliverables, but also
inspires new ideas and solutions that help drive sales
productivity."
"Any organization with complex
workflows in their employee experience would benefit from WalkMe's
Workflow Accelerators as a way to fast track improvements to
employee productivity and compliance, and ultimately business
success,” said Nikki Merchant, workflow systems analyst, Thrive Pet
Healthcare.
“We’ve accomplished 80% of our
planning and execution process thanks to visibility into specific
HR workflows and performance management tasks. We identified areas
we need to address and now have the prescriptive solutions we need,
configured to our business," shared a digital adoption leader at a
financial corporation with 2,000 employees.
WalkMe’s predefined solutions for key
workflows across business domains include:
- Human Resources
workflows such as employee separation, job change, candidate
recruitment, and compensation management.
- Sales workflows such as configuring price
quotes, order management, opportunity management, and
forecasting.
- Information Technology workflows such as
service request fulfillment, access management, and incident
management.
- Finance workflows such as vendor onboarding,
contract lifecycle management, and travel management.
- Other domains
including operations and supply chain, customer service,
engineering, security, enterprise portfolio and project management,
etc.
WalkMe Workflow Accelerators
accelerate time to value for digital adoption, driving faster
results and business impact. Now, business leaders across domains
can more quickly and easily create a frictionless user experience
customized and configured to align with their unique workflow
requirements. To learn more about WalkMe Workflow Accelerators,
visit walkme.com.
12024 State of Digital Adoption report, commissioned by
WalkMe
About WalkMe
WalkMe (WKME) pioneered the world’s leading Digital Adoption
Platform (DAP) so companies can effectively navigate the constant
change brought on by technology. With WalkMe, organizations drive
enterprise productivity and reduce risk by ensuring consistent,
responsible, and efficient adoption of software and the workflows
it powers. Our AI-driven platform sits on top of an organization’s
tech stack, identifies where people experience friction, and
delivers the personalized guidance and automation needed to get the
job done, right in the flow of work. Customers like IBM, Nestle,
ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe
to create the people-centric experiences required to boost the
effectiveness of their workflows and maximize software ROI.
Special Note
Regarding Forward-Looking
Statements:
This press release contains forward-looking
statements within the meaning of the Private Securities Litigation
Reform Act of 1995. We intend such forward-looking statements to be
covered by the safe harbor provisions for forward-looking
statements contained in Section 27A of the Securities Act of 1933,
as amended and Section 21E of the Securities Exchange Act of 1934,
as amended. All statements contained in this press release other
than statements of historical fact are forward-looking statements.
The words “believe,” “may,” “will,” “estimate,” “potential,”
“continue,” “anticipate,” “intend,” “expect,” “could,” “would,”
“project,” “plan,” “target,” and similar expressions are intended
to identify forward-looking statements, though not all
forward-looking statements use these words or expressions. These
forward-looking statements are subject to risks, uncertainties and
assumptions, some of which are beyond our control. In addition,
these forward-looking statements reflect our current views with
respect to future events and are not a guarantee of future
performance. Actual outcomes may differ materially from the
information contained in the forward-looking statements as a result
of a number of factors, including, without limitation, the
following: our ability to manage our growth effectively, sustain
our historical growth rate in the future or achieve or maintain
profitability; the impact of the COVID-19 pandemic or adverse
macro-economic changes on our business, financial condition and
results of operations; the growth and expansion of the markets for
our offerings and our ability to adapt and respond effectively to
evolving market conditions; our estimates of, and future
expectations regarding, our market opportunity; our ability to keep
pace with technological and competitive developments and develop or
otherwise introduce new products and solutions and enhancements to
our existing offerings; our ability to maintain the
interoperability of our offerings across devices, operating systems
and third-party applications and to maintain and expand our
relationships with third-party technology partners; the effects of
increased competition in our target markets and our ability to
compete effectively; our ability to attract and retain new
customers and to expand within our existing customer base; the
success of our sales and marketing operations, including our
ability to realize efficiencies and reduce customer acquisition
costs; the percentage of our remaining performance obligations that
we expect to recognize as revenue; our ability to meet the
service-level commitments under our customer agreements and the
effects on our business if we are unable to do so; our
relationships with, and dependence on, various third-party service
providers; our dependence on our management team and other key
employees; our ability to maintain and enhance awareness of our
brand; our ability to offer high quality customer support; our
ability to effectively develop and expand our marketing and sales
capabilities; our ability to maintain the sales prices of our
offerings and the effects of pricing fluctuations; the
sustainability of, and fluctuations in, our gross margin; risks
related to our international operations and our ability to expand
our international business operations; the effects of currency
exchange rate fluctuations on our results of operations; challenges
and risks related to our sales to government entities; our ability
to consummate acquisitions at our historical rate and at acceptable
prices, to enter into other strategic transactions and
relationships, and to manage the risks related to these
transactions and arrangements; our ability to protect our
proprietary technology, or to obtain, maintain, protect and enforce
sufficiently broad intellectual property rights therein; our
ability to maintain the security and availability of our platform,
products and solutions; our ability to comply with current and
future legislation and governmental regulations to which we are
subject or may become subject in the future; changes in applicable
tax law, the stability of effective tax rates and adverse outcomes
resulting from examination of our income or other tax returns;
risks related to political, economic and security conditions in
Israel; the effects of unfavorable conditions in our industry or
the global economy or reductions in information technology
spending; factors that may affect the future trading prices of our
ordinary shares; and other risk factors set forth in the section
titled “Risk Factors” in our Annual Report on form 20-F filed with
the Securities and Exchange Commission on March 14, 2023, and other
documents filed with or furnished to the SEC. These statements
reflect management’s current expectations regarding future events
and operating performance and speak only as of the date of this
press release. You should not put undue reliance on any
forward-looking statements. Although we believe that the
expectations reflected in the forward-looking statements are
reasonable, we cannot guarantee that future results, levels of
activity, performance and events and circumstances reflected in the
forward-looking statements will be achieved or will occur. Except
as required by applicable law, we undertake no obligation to update
or revise publicly any forward-looking statements, whether as a
result of new information, future events or otherwise, after the
date on which the statements are made or to reflect the occurrence
of unanticipated events.
Media Contact:press@walkme.com
Investor Contact:investors@walkme.com
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