HD Supply Facilities Maintenance Succeeds with Mobile Access to Salesforce CRM
October 15 2009 - 4:05PM
PR Newswire (US)
The Sales Cloud provides field account representatives with the
information they need to maximize sales SAN FRANCISCO, Oct. 15
/PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the
enterprise cloud computing
(http://www.salesforce.com/cloudcomputing/) company, today
announced that HD Supply Facilities Maintenance is accessing
Salesforce CRM (http://www.salesforce.com/crm/products) with mobile
devices to maximize sales. HD Supply Facilities Maintenance uses
the Sales Cloud
(http://www.salesforce.com/crm/sales-force-automation/),
salesforce.com's application for sales professionals to drive more
sales, generate more leads, and help increase productivity. The
Sales Cloud provides field account representatives with a complete
"office on the go," including access to customer account data via
mobile devices, so they have constant insight into information
needed to maximize sales and increase customer success. (Logo:
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) HD Supply
Facilities Maintenance and the Sales Cloud - Access to Sales
Information on the Go -- HD Supply Facilities Maintenance
integrated the Sales Cloud with Microsoft Outlook and
BlackBerry(TM) smartphones for a complete field and office
solution. Now, field account representatives can easily schedule
their appointments; access account and customer data; and view
historical sales and credit transactions; all on their mobile
devices. -- Now that all sales reps in the field have a
salesforce.com login, HD Supply Facilities Maintenance's sales
management can better track and manage its sales pipeline as well
as provide targeted coaching to associates in the field. As a
result, the company is increasing its overall success and keeping
ahead of competitors through an estimated seven to 10 percent gain
in field productivity. -- HD Supply Facilities Maintenance is one
of the 63,200 companies of all sizes, industries and geographies
that comprised the salesforce.com customer base as of July 31,
2009. Revenue and subscribers will be recognized as the service is
delivered. Comments on the News -- "Like many non-technology
companies, we were operating manually, using paper and email
processes. This sometimes made it difficult to get data to our
field teams in a timely manner or to recognize trends in the
market," said Mike D'Adamo, vice president of sales at HD Supply
Facilities Maintenance. "After evaluating multiple offerings,
Salesforce CRM stood out for its flexibility, ease of use and its
mobile capability. We deployed a customized solution in just three
months, with limited IT resources assigned to the project." --
"We're a prime example of how cloud computing can help a company
transition from manual processes to sophisticated opportunity
management quickly," added D'Adamo. "The Sales Cloud has been a
great asset already, and we're looking to extend our solution to
other areas of the company so we can continue to enhance our
ability to exceed our customers' expectations and gain market
share." Supporting Resources -- For more information on the Sales
Cloud, please go to
http://www.salesforce.com/crm/sales-force-automation/ About HD
Supply Facilities Maintenance HD Supply Facilities Maintenance
(http://www.hdsupplysolutions.com/) is a leading supplier of
maintenance, repair and operating products to the multifamily
housing industry, and a leading national supplier of repair &
maintenance, housekeeping & operations and furniture, fixtures
and equipment products to the hospitality industry. HD Supply
Facilities Maintenance has a nationwide supply chain with 35
distribution centers, a fleet of more than 600 delivery vehicles
and 20,000 items in stock. About HD Supply HD Supply
(http://www.hdsupply.com/) is a leading wholesale distribution
company, providing a broad range of products and services to
professional customers in the infrastructure & energy,
maintenance, repair & improvement and specialty construction
markets. With a diverse portfolio of market-leading businesses, HD
Supply is one of the largest diversified wholesale distributors in
North America, with nearly 900 locations. About salesforce.com
Salesforce.com is the enterprise cloud computing company. The
company's portfolio of Salesforce CRM applications, available at
http://www.salesforce.com/products/, has revolutionized the ways
that companies collaborate and communicate with their customers
across sales, marketing and service. The company's Force.com
platform (http://www.salesforce.com/platform/) helps customers,
partners and developers to quickly build powerful business
applications to run every part of the enterprise in the cloud.
Based on salesforce.com's real-time, multitenant architecture,
Salesforce CRM and Force.com offer the fastest path to customer
success with cloud computing. As of July 31, 2009, salesforce.com
manages customer information for approximately 63,200 customers
including Allianz Commercial, Dell, Dow Jones Newswires, Japan
Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased
services or features referenced in this or other press releases or
public statements are not currently available and may not be
delivered on time or at all. Customers who purchase salesforce.com
applications should make their purchase decisions based upon
features that are currently available. Salesforce.com has
headquarters in San Francisco, with offices in Europe and Asia, and
trades on the New York Stock Exchange under the ticker symbol
"CRM". For more information please visit
http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright
(c) 2009 salesforce.com, inc. All rights reserved. Salesforce and
the "no software" logo are registered trademarks of salesforce.com,
inc., and salesforce.com owns other registered and unregistered
trademarks. Other names used herein may be trademarks of their
respective owners.
http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO
http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT:
Katy Dormer of salesforce.com, +1-415-901-8595, ; or Quiana
Pinckney of HD Supply, +1-770-852-9057, Web Site:
http://www.salesforce.com/ http://www.hdsupply.com/
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