End users vote salesforce.com products winners in the SME CRM Software of the Year, Enterprise CRM Software of the Year, and Contact Centre Software of the Year categories Salesforce.com named software vendor of the year by panel of technology experts LONDON, Nov. 11 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE:CRM), the enterprise cloud computing (http:/// http://www.salesforce.com/cloudcomputing/) company, today announced that it received four honors at the UK Software Satisfaction Awards. Based on end-user votes, the company was recognized as winners in the SME CRM Software of the Year, Enterprise CRM Software of the Year, and Contact Centre Software of the Year categories. In addition, salesforce.com was named the Software Vendor of the Year by a panel of influential technology experts. (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) Hosted by Sift Media, the Software Satisfaction Awards recognize technology that has provided consistent superior performance and leads the market in functionality and features. "The Software Satisfaction Awards provide an independent, user-voted benchmark for levels of performance and service from vendors, and act as a valuable guide for businesses looking to purchase the very best applications," said Ben Heald, CEO, Sift Media. "Cloud applications ruled the roost this year with salesforce.com dominating its category, winning three of the four CRM awards, as well as grabbing the overall title of Software Vendor of the Year. This is real evidence, not only of excellent customer satisfaction, but also of the strong relationships that salesforce.com enjoys with its client base." "It's an honor to be presented with four awards, particularly those that were voted for by our customers," said Woodson Martin, vice president of EMEA strategy, salesforce.com. "The awards are a testament to our customer success in the UK and further proof that cloud computing is a global phenomenon." To learn about salesforce.com, visit Sift Media's BusinessCloud 9 Summit on December 2 in London where salesforce.com will be a platinum sponsor and speaker. For further details: http://www.businesscloud9.com/summit. About salesforce.com Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com's real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT: LEWIS PR, 0207 802 2626, salesforceUK@lewispr, for salesforce.com Web Site: http://www.salesforce.com/ http://www.businesscloud9.com/summit

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