New England's Second City Tries To Land JetBlue With Video Pitch
August 21 2012 - 4:23PM
Dow Jones News
If JetBlue Airways Corp. (JBLU) ever lands in Worcester, Mass.,
it will be because the discount carrier sees some untapped
potential in New England's second-largest city.
But the promise to "kick Klingon butt" can't hurt.
The Star Trek reference came in one of roughly four-dozen videos
locals posted online--most with more straightforward pitches--to
lure the airline to an airport that currently has no commercial
flights. JetBlue hasn't made any commitment, and has previously
cited drawbacks like the need for upgraded systems, but Chief
Executive Dave Barger is heading to Worcester nonetheless to hear
from local officials Wednesday.
His airline also joined the fun by making its own video, which
makes light of the city's hard-to-pronounce name. The videos are
part of a contest launched by airport fan Bill Randell, who is
co-founder of a local benefits-management group that put up $2,000
for the winning effort.
"We heard there's a video contest to convince JetBlue to come to
Worcester," the airline said in its entry. "As a value airline, we
figured we could put the cash prize to good use."
It turns out JetBlue isn't eligible for prize money, Randell
decided, and the same rules apply for Worcester's mayor and city
manager. They made a video in which they ride a baggage conveyor
belt and tout the "city on the move," riffing on a light-hearted
JetBlue video in which Mr. Barger rides prostrate through an x-ray
scanner. There also won't be any cash prize for Mr. Randell's
eight-year old daughter, who sang an ode to Mr. Barger while posing
around the terminal building.
Another entry features a family of nine explaining they're ready
to spend on travel but don't like taking two cars 45 miles east to
fly from Boston. Another highlights the city's history as a
one-time industrial powerhouse while ticking off manufacturing
firsts, including the monkey wrench and steam calliope. The contest
will be decided Wednesday.
Despite the charm offensive, Worcester's airport still faces
plenty of hurdles. Perched on a fog-challenged hill on the city's
outskirts, miles from the nearest highway, the airport has long
struggled to keep its gates full. Worcester hasn't had any
commercial flights since March, when discount airline Direct Air
filed for bankruptcy and abruptly suspended service, and the city
of 181,000 residents didn't have an airline for two years before
Direct Air arrived in 2008.
The airport's busiest year--1989, when 355,000 passengers passed
though a small, old terminal--came four years before the city
opened a new $15.7 million building amid pressure from the local
business community. "It was 'build it and they will come,'" said
Konstantina Lukes, a long-time city councilor and former mayor.
Airlines have come, but they don't stay, and Ms. Lukes placed
some of the blame on poor access from the local interstate. In the
meantime, Worcester's central-Massachusetts location has meant
relatively short drives to other New England cities with less
compromised airports, Ms. Lukes said, including Boston and
Providence, R.I. JetBlue has grown quickly to become the busiest
airline in Boston and recently announced it would start flying
later this year between Providence and Florida.
Building a new airport road always has been controversial
because it could threaten dense city neighborhoods. Worcester is
working on low-impact measures, such as improved signage, left-turn
lanes and making surface streets faster, City Manager Michael
O'Brien said.
Mr. Barger touched on Worcester's challenges nearly a year ago,
when talking to reporters at a luncheon in Boston, including the
need for upgraded infrastructure. "It gets a little foggy up
there," he said.
The Massachusetts Port Authority is considering a new navigation
system that would allow zero-visibility landing, although no firm
decisions have been made. The agency, known as Massport, bought the
airport in 2010 and is investing $9 million in other improvements
over the next year or so, spokesman Richard Walsh said. Massport is
also putting up financial incentives for new airlines such as
waivers on terminal fees for up to two years.
Mr. Walsh noted Direct Air boasted more than 107,000 total
passengers on well-filled flights in Worcester last year, and said
that airline's financial problems didn't reflect the market. Mr.
O'Brien had a similar message, and he said local political and
business leaders will press their case with Mr. Barger
Wednesday.
The CEO wasn't available for comment, but JetBlue spokeswoman
Allison Steinberg said he was heading to the meeting in Worcester
because of "our strong relationship with Massport."
News of the visit emerged July 31, when Mr. Barger tipped off
his plans via Twitter. He was responding to a tweet from Mr.
Randell--the local insurance salesman and airport booster--who
offered congratulations for winning an award.
As JetBlue noted on its own blog, Mr. Barger's friendly Twitter
habits have set off new-destination speculation before, but may not
predict JetBlue's plans. Nevertheless, Mr. Randell is hopeful the
airline will pick his hometown.
"The city of Worcester could use a win," he said.
Write to Jon Kamp at jon.kamp@dowjones.com
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