The Wall Street Journal

Here are the rankings of 10 major carriers in key operational areas, with 1 being best.

 
Airline     Overall      On-Time     Canceled     Mishandled     Complaints 
            Rank         Arrivals    Flights      Baggage 
Delta        1             1           1            4              3 
Alaska       2             2           4            6              2 
Southwest    2             4           8            3              1 
Allegiant    4             5           2            1              6 
Spirit       5             3           6            5              9 
JetBlue      6             8           3            7              4 
Frontier     7             9           5            2              8 
United       8             7           7            8              5 
American     9             6           9            9              7 
 
Notes: Consumer complaints from Transportation Department, based on 12 months ended in October. 
       DOT mishandled baggage based on 10 months, January-October 2019. 
       On-time and canceled flights for full year 2019 from masFlight, the flight-data analytics 
       unit of Global Eagle. Includes regional affiliate flights and international.

(END) Dow Jones Newswires

January 15, 2020 12:39 ET (17:39 GMT)

Copyright (c) 2020 Dow Jones & Company, Inc.
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