SEATTLE, March 23, 2021 /PRNewswire/ -- Alaska
Airlines announced today that Travis
Gelbrich will serve as the airline's new vice president of
inflight. In his new role, Gelbrich will provide strategic and
operational leadership to the inflight division and oversee
Alaska's 5,600 flight
attendants.
Gelbrich was previously the managing director of Alaska's Guest Customer Assistance, Research
and Experience (CARE), where he led 1,400 employees in
reservations, customer service, and central bagging service, a role
he has had since 2018. He joined Alaska Airlines in 2016 as the
managing director of customer experience and design, where he led
improvements to the guest experience, implemented new guest
satisfaction measures and significantly improved how the company
listens to and acts on guest feedback. Prior to joining
Alaska, Gelbrich worked 20 years
at Microsoft in multiple leadership roles focused on customer
service, experience and advocacy.
"Travis is highly respected for delivering results, while
engaging his teams and working together toward a common goal," said
Gary Beck, executive vice president
and chief operating officer at Alaska Airlines. "He has built his
career on creating a culture where employees feel valued, heard and
empowered to do the right thing."
Gelbrich holds a bachelor's degree in business administration
from Gonzaga University and graduate
certificates from the University of
Washington and the Wharton School at the University of Pennsylvania. He is also a certified
customer experience professional from the Customer Experience
Professional Association. Originally from Ketchikan, Alaska, Gelbrich worked at the
Ketchikan International Airport
during summers, while in high school.
About Alaska Airlines
Alaska Airlines and its regional
partners serve more than 115 destinations across the
United States and North America. The airline provides
essential air service for our guests along with moving crucial
cargo shipments, while emphasizing Next-Level
Care. Alaska is known for low fares, award-winning
customer service and sustainability efforts. Guests can earn
and redeem miles on flights to more than 800 destinations worldwide
with Alaska and its Global Partners. On March
31, 2021, Alaska will officially become a member of
the oneworld global alliance. Learn more
about Alaska at newsroom.alaskaair.com and blog.alaskaair.com.
Alaska Airlines and Horizon Air are subsidiaries of Alaska Air
Group (NYSE: ALK).
View original content to download
multimedia:http://www.prnewswire.com/news-releases/alaska-airlines-board-of-directors-elects-new-inflight-vice-president-301253360.html
SOURCE Alaska Airlines