Alaska Airlines Chooses T-Mobile US as Preferred Wireless Provider
December 06 2021 - 9:00AM
Business Wire
Alaska to migrate network wireless services to
T-Mobile and partner with the Un-carrier to deliver 5G innovations
the airline can use to elevate customer care
Today, Alaska Airlines, (NYSE: ALK) announced it has chosen
T-Mobile (NASDAQ: TMUS) as its preferred wireless provider, uniting
two Pacific Northwest-based companies with a common history of
reinventing customer service and transforming their respective
industries. Under the new agreement, Alaska will go all-in on
T-Mobile by migrating the majority of their mobility
business—including data lines, voice lines to the Un-Carrier.
Alaska will leverage the power of T-Mobile’s cutting-edge
nationwide 5G network to enhance the travel experience for millions
of customers who fly Alaska every year.
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Alaska Airlines Chooses T-Mobile US as
Preferred Wireless Provider (Graphic: Business Wire)
With air travel returning to normal, Alaska is looking to take
advantage of the high-bandwidth, low latency capabilities of 5G to
optimize every aspect of the customer experience—from ticketing to
check-in, on-time departures and arrivals, baggage tracking, and
much more.
“As two Pacific Northwest-based companies, innovation is in our
DNA,” said Alaska CEO Ben Minicucci. “We are excited to partner
with T-Mobile to create a more seamless travel experience using
T-Mobile’s next generation mobile solutions. The sky is the limit
on what we will be able to create together for Alaska’s guests and
employees.”
“Alaska is a lot like T-Mobile in some really important ways.
Besides both being based in Seattle, Alaska and T-Mobile have a
long history of challenging conventional thinking in our industries
and pioneering new ways to use technological innovation to put
customers first,” said Mike Sievert, CEO of T-Mobile. “T-Mobile has
always fixed customer pain points in the wireless industry, and
it’s inspiring to help translate that to other industries with
likeminded partners like Alaska.”
T-Mobile’s game-changing nationwide 5G network also offers
Alaska the opportunity to explore Advanced Network Services
offerings, such as Multi-Access Edge Computing (MEC) and Private
Networks to understand how these innovative technologies can
improve customer experience and care. In an industry where there’s
an incredible amount of data sharing in the airport—scanning
baggage coming off planes, going onto planes, crews downloading
flight plans, running plane diagnostics, and ordering food and
beverage services between flights—seconds matter to the customer
experience. That’s where services such as MEC, could be leveraged
to process data locally, securely, and quickly. Leveraging
over-the-wing, under-the-wing, and gate applications through MEC
could enable airlines to provide ground and flight crews with the
information they need to speed aircraft turnaround times, resolve
gate issues, and streamline operations to provide an even better
passenger experience.
This is just one leg of a much longer journey together with
Alaska. Per the agreement, T-Mobile will provide Alaska with tens
of thousands of data lines and voice lines. With a nationwide 5G
network that extends from San Francisco to Wichita to Washington
D.C. and beyond, T-Mobile offers 5G service that will connect
Alaska’s crew even in rural and remote parts of the country.
Of course, this isn’t the final destination for Alaska and
T-Mobile. As the new partnership reaches cruising altitude, Alaska
and T-Mobile will focus on new capabilities, features, and perks
specifically for passengers who use T-Mobile.
For more information on T-Mobile’s leading nationwide 5G
network, visit T-Mobile.com/coverage.
T-Mobile is America's Largest 5G network & Fastest average,
overall combined 5G speeds according to Opensignal Awards – USA: 5G
User Experience Report October 2021, based on independent
analysis of mobile measurements recorded during the period June 14
- September 11, 2021 © 2021 Opensignal Limited. Capable device
required; coverage not available in some areas. Some uses may
require certain plan or feature; see T-Mobile.com.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com.
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Media Contacts T-Mobile US, Inc. Media Relations
MediaRelations@t-mobile.com
Investor Relations Contact T-Mobile US, Inc.
investor.relations@t-mobile.com https://investor.t-mobile.com
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