Amwell Survey Identifies Workers’ Top Barriers to Accessing Mental Health Benefits
July 11 2023 - 9:05AM
Business Wire
Survey offers insights into how health plans
and employers can circumvent these barriers
Amwell® (NYSE: AMWL), a leader in hybrid care enablement,
released results of a survey that asked employed U.S. adults about
their experience seeking behavioral health treatment and how these
factors relate to their health plan and employer offerings. Key
findings from the survey include:
- 85% of respondents do not use the mental health benefits
available via their health plans; workers were confused about their
benefits or were unsure how to access them.
- 53% of survey participants listed digital programs as
their preferred method to self-manage mental health.
- 67% of respondents would be willing to use wellbeing or
mental health benefits if they were digitally accessible.
- 50% decline in respondents utilizing in-person therapy
since the beginning of the pandemic.
- Over 80% of parents said mental health coverage for
their children is even more important than for themselves.
“The pandemic placed mental health at the forefront of the
national conversation and yet, there’s still an alarming number of
people – approximately 50 million people – navigating mental health
challenges without treatment or proper support,” said Ken Cahill,
Amwell Chief Behavioral Health Officer. “The survey results
demonstrate how health plan leaders can continue to support
members: offer impactful benefits, and make mental health benefits
personalized, digitally accessible and easy to understand. As more
people seek hybrid care options that allow them to access treatment
via multiple points and channels, flexibility and access will be
critical to achieving a healthier population.”
According to Mental Health America, 50 million Americans are
currently battling a mental health issue and yet 55% of those
adults are not receiving treatment. The Amwell survey findings
point to the fact that traditional mental health treatment options,
such as in-person only therapy, do not sufficiently meet the needs
of U.S. workers.
“This gap in care is due to personal and professional demands on
busy lives; challenges around access, waiting lists, costs of care,
and inflexibility of scheduling. A hybrid care platform that
interweaves in-person, virtual and automated care is essential to
enabling health plans to deliver a holistic healthcare experience
and close the gaps highlighted by the survey,” said Cahill.
This survey was fielded by Regina Corso Consulting and sponsored
by Amwell, which was recently recognized as a top company
transforming healthcare with an inclusion in AVIA Marketplace’s
2023 Top Digital Therapeutics Companies Report. Of the 1,500
employed adults surveyed across the U.S., the group was
representative of all ages, regions, races, and ethnicities, and
types of work (white-, blue-, pink-collar) as detailed by the U.S.
Census.
To view additional insights from this survey, read the full
white paper here.
About Amwell
Amwell provides a leading hybrid care enablement platform in the
United States and globally, connecting and enabling providers,
insurers, patients, and innovators to deliver greater access to
more affordable, higher quality care. Amwell believes that hybrid
care delivery will transform healthcare. The company offers a
single, comprehensive platform to support all digital health needs
from urgent to acute and post-acute care, as well as chronic care
management and healthy living. With nearly two decades of
experience, Amwell powers the hybrid care of more than 55 health
plans, which collectively represent more than 90 million covered
lives, and many of the nation’s largest health systems,
representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit
https://business.amwell.com/.
©2023 American Well Corporation. All rights reserved. Amwell®,
SilverCloud®, Conversa®, ConvergeTM, CarepointTM and the Amwell
Logo are registered trademarks or trademarks of American Well
Corporation.
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Angela Vogen Press@amwell.com
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