Low-Income Customers of California American Water Affected by the COVID-19 Pandemic Receive Additional $8.3 Million in Relief
April 15 2024 - 7:00AM
Business Wire
California American Water is proud to announce an additional
$8.3 million in bill relief for customers who faced financial
hardship due to the COVID-19 pandemic. This funding comes through
the California Extended Water and Wastewater Arrearage Payment
Program (Extended Arrearage Program) from the State Water Resources
Control Board, utilizing federal American Rescue Plan Act
funds.
This brings the total benefit for disadvantaged California
American Water customers to $15.1 million under the California
Water and Wastewater Arrearage Payment Program and the most recent
Extended Arrearage Program.
"We understand the financial burdens many families faced during
the pandemic," said Kevin Tilden, President of California American
Water. "These funds provide much-needed relief to our customers who
fell behind on their water bills."
California American Water has automatically applied the Extended
Arrearage Program credits to qualifying accounts for unpaid water
service bills accrued between June 16, 2021, and December 31, 2022.
Qualified wastewater customers will receive assistance on
arrearages accrued from March 4, 2020, through December 31, 2022. A
detailed customer letter outlining the program details has been
mailed to impacted customers.
This relief is another step California American Water has taken
to provide financial aid to its customers. Customers with remaining
balances accrued after December 31, 2022, can utilize interest and
penalty-free payment plans or extensions, preventing them from
experiencing disruptions in service after. Eligible customers can
also enroll in California American Water’s Customer Assistance
Program, which provides qualifying customers a discount on their
monthly service charge.
About American Water
American Water (NYSE: AWK) is the largest regulated water and
wastewater utility company in the United States. With a history
dating back to 1886, We Keep Life Flowing® by providing safe,
clean, reliable and affordable drinking water and wastewater
services to more than 14 million people with regulated operations
in 14 states and on 18 military installations. American Water’s
6,500 talented professionals leverage their significant expertise
and the company’s national size and scale to achieve excellent
outcomes for the benefit of customers, employees, investors and
other stakeholders.
For more information, visit amwater.com and join American Water
on LinkedIn, Facebook, X and Instagram.
About California American Water
California American Water, a subsidiary of American Water,
provides high-quality and reliable water and wastewater services to
approximately 700,000 people.
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version on businesswire.com: https://www.businesswire.com/news/home/20240415685857/en/
Media: Nichole Baxter Senior Manager, External Affairs
California American Water 916-291-0736
Nichole.Baxter@amwater.com
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