Secure, GDPR-compliant, remote-service application uses
intelligent diagnostics to help laboratories maximize uptime and to
help ensure timely results for patient-care decisions
BREA, California, July 19, 2018 /PRNewswire/ -- Beckman Coulter
announced today the European launch of DxONE PROService, a
custom remote-service application that enables laboratories to help
ensure fast turnaround times for important patient test results
through continuous instrument monitoring. DxONE PROService
allows Beckman Coulter to work in collaboration with laboratories
to identify potential system issues with alerts that notify of
possible workflow disruptions. This helps to prevent circumstances
that could compromise delivery of critical patient results and
maximizes instrument uptime. DxONE PROService securely
channels performance information through Beckman Coulter's
proprietary data pipeline to a dedicated regional private
cloud.
"DxONE PROService allows us to partner with laboratories
to maximize uptime to help ensure that systems are available
when needed to deliver test results critical for patient care,"
said Erik Johnson, vice president
and general manager of workflow and informatics, Beckman Coulter.
"This technology is part of our commitment to help laboratories run
as efficiently and effectively as possible. As they go about the
important business of delivering timely, accurate results,
technologists can be assured that DxONE PROService is
continuously running in the background, looking for potential
issues that could threaten efficiency, productivity and quality in
the laboratory services."
Through the secure, proprietary connection capabilities of DxONE
PROService, laboratories can give Beckman Coulter service
teams remote access to their instrumentation. Applying intelligent
diagnostics, service professionals can take a forward-looking
approach to identifying potential issues in advance, and
proactively address them. Should issues arise, laboratory
technologists and Beckman Coulter experts can engage in real-time
troubleshooting and, if possible, fix issues remotely. If a service
call is necessary, Beckman Coulter will have the information needed
to expedite a resolution of the issue, ensuring laboratory
operations are up and running as quickly as possible.
DxONE PROService meets the standard for the EU's newly
implemented General Data Protection Regulation (GDPR), which
governs how the personal information of EU citizens is gathered,
transferred and stored within the European Union. Adopted by the
European Parliament in April 2017,
the regulation went into effect May 25,
2018, and sets forth the strictest requirements to date
pertaining to protected information. The GDPR is intended to
standardize regulation of private information across all 28 EU
states. DxONE PROService uses encryption, VPN and
authentication services, and dedicated regional private clouds that
are in compliance with the GDPR.
Beckman Coulter is committed to partnering with clinical
laboratories to ensure uptime and the overall excellence of
laboratory instrumentation throughout the product lifecycle—often
working behind the scenes—so laboratory technologists can focus on
providing patient care with greater peace of mind.
About Beckman Coulter
Beckman Coulter Diagnostics helps healthcare and laboratory
professionals provide better patient care by delivering the
accurate diagnostic information they need, when they need it. For
over 80 years, Beckman Coulter has been the partner of choice for
healthcare organizations. Our scalable instruments, comprehensive
diagnostic tests and business management services are trusted by
hospitals, laboratories and other critical care settings around the
world. We share in our customers' mission toward continuous
improvement and quality patient care because we believe when
efficiency and clinical outcomes are improved, patients benefit and
we can move healthcare forward for every person.
© 2018 Beckman Coulter. All rights reserved. Beckman Coulter,
the stylized logo and the Beckman Coulter product and
service marks mentioned herein are trademarks or registered
trademarks of Beckman Coulter, Inc. in the United States and other countries.
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