Integration with Calix and Sonar Software
streamlines operations and enables context-rich engagement for
subscribers
ALPHARETTA, Ga., Dec. 17,
2024 /PRNewswire/ -- GOCare, a leading SaaS provider
of digital experience software, announced today that 360 Broadband
is upleveling its CX management with GOCare's solution. 360
Broadband is focused on delivering an exceptional customer
experience over an advanced network to its growing subscriber base
in Oklahoma and Texas. The GOCare solution was selected by 360
Broadband to optimize digital customer engagement with proactive
notifications, enhanced self-help options, a unified interface for
service staff, and real-time analytics and dashboards.
"GOCare aligns with 360 Broadband's dedication to delivering
exceptional customer experiences", commented Kris McElroy, CEO of 360 Broadband. "By
seamlessly integrating digital communication channels with our
technology platforms from Sonar and Calix, GOCare enables us to
enhance the overall customer experience further while providing
greater flexibility in how our customers engage with us."
360 Broadband is deploying the GOCare Digital Experience
Platform (DXP)—with GOCare Messenger, Connect, Outage Management,
and Pulse modules—to enhance its customer experience and expand
customer engagement touchpoints. GOCare DXP will be integrated into
360 Broadband's systems, including Sonar Software's billing and
operations platform as well as Calix Cloud®, to ensure
customers have full access to the most accurate insights over any
channel, automated notifications, and self-help solutions powered
by GOCare. This solution also enables 360 Broadband to scale
operations efficiently while growing its footprint and subscriber
base.
"The broadband industry increasingly acknowledges the consumer
demand for digital communication channels, and operators are
recognizing the operational efficiencies these channels bring to
their service teams," said Mike
Roddy, CEO and co-founder of GOCare. "Customer experience is
the ultimate differentiator, and we're proud to support 360
Broadband in delivering exceptional service to its customers
alongside our key ecosystem partners Calix and Sonar."
"We value partnerships that empower forward-thinking broadband
service providers like 360 Broadband to redefine the customer
experience," said Stephen Eyre, Vice
President of the Calix Partner Community. "GOCare's dedication to
partner-centric innovation, seamlessly integrated with Calix Cloud,
enables broadband service providers to deliver unmatched subscriber
experiences. We are proud to have GOCare as a vital part of our
partner ecosystem, driving a new standard for digital customer
engagement through collaboration and cutting-edge technology."
"360 Broadband is the latest fast-growing customer to leverage a
proven integration," said Ray
Bixler, CEO of Sonar Software. "By combining GOCare's
advanced customer experience software with Sonar's comprehensive
business-suite platform for ISPs, we're empowering 360
Broadband—and all our shared customers—to achieve greater
operational efficiency, elevate customer service, and deliver
seamless digital experiences."
About GOCare
GOCare provides software solutions
to the broadband and utility industries. Our SaaS portfolio
includes a complete digital experience platform, proprietary SMS
Chat functionality, Secure Payments, multi-platform NPS scoring,
and a sophisticated analytics engine. GOCare was founded by
industry veterans and incorporates its mission of "For Operators,
By Operators" into how they partner with broadband industry leaders
such as Vexus Fiber, Point Broadband, Bluepeak, Service Electric
Cablevision, Fastwyre Broadband, Blue Stream Fiber, and many
others. Learn more at www.gocarecx.com and follow us on
LinkedIn.
About 360 Broadband
Headquartered in Durant, Oklahoma, 360 Broadband is dedicated
to connecting rural communities across southeast Oklahoma and northeast Texas with high-quality, reliable broadband
services. With an ever-growing coverage area, we bring high-speed
connectivity to more homes, businesses, and community institutions
than ever before. Our residential, business, and enterprise plans
are designed to meet your unique needs. Discover the difference
at www.360broadband.com.
About Calix
Calix, Inc. (NYSE: CALX)—Calix is a
platform, cloud, and managed services company. Broadband service
providers leverage Calix's broadband platform, cloud, and managed
services to simplify their operations, subscriber engagement, and
services; innovate for their consumer, business, and municipal
subscribers; and grow their value for members, investors, and the
communities they serve.
Our end-to-end platform and managed services democratize the use
of data—enabling our customers of any size to operate efficiently,
acquire subscribers, and deliver exceptional experiences. Calix is
dedicated to driving continuous improvement in partnership with our
growing ecosystem to support the transformation of our customers
and their communities.
About Sonar Software
Sonar Software is a leading
cloud-based provider of BSS & OSS solutions for internet
service providers (ISPs). The platform offers a range of rich
features that are mission-critical to the daily work of ISPs. Sonar
is a scalable and fully integrated solution that helps service
providers consolidate their data in one place for improved
visibility, reduce dependency on multiple systems, and automate
complex workflows for enhanced business efficiency and growth.
Visit their website to learn more: www.sonar.software
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SOURCE GOCare
