CCC Releases Research on Driver Sentiment on ADAS Features Included in Newer Vehicles
August 10 2021 - 8:00AM
Business Wire
Findings are Part of the AI and Technology
Leader’s 2021 Crash Course Midyear Report Exploring the Evolution
of Technology Across the P&C Insurance Economy
CCC Intelligent Solutions Inc. (CCC), a leading SaaS platform
digitizing the multi-trillion-dollar P&C insurance economy,
announces the release of its 2021 Crash Course Midyear Report. This
edition of Crash Course examines how permanent changes to consumer
expectations and the desire for personalized experiences continue
to accelerate the deployment of AI, IoT, and mobile technology in
the auto claim and repair process. The report also explores
changing driving behavior and features research on consumer
attitudes towards Advanced Driver Assistance Systems (ADAS)
technology in newer vehicles.
“All signs suggest that the accelerated adoption of digitization
and AI occurring during the pandemic will not only remain in place,
but is picking up speed,” said Susanna Gotsch, senior director,
lead analyst, CCC and Crash Course author. “Consumer expectations
have been raised again and curated experiences – those where needs
and information are anticipated even before requested – is becoming
the new normal.”
Data in Crash Course suggests a shift back to personal vehicle
ownership and away from a trend towards shared mobility over recent
years with more than 35 percent of new vehicles sold between March
2020 and March 2021 purchased by first-time vehicle buyers – a
trend that also points to an increase in first-time auto insurance
customers. Crash Course also reports that when accidents occur, the
percent of appraisals generated via photo estimating and advanced
AI continues to grow, continuing its rise since the start of the
pandemic. The report also looks at miles driven, road congestion,
claims frequency, and repair costs.
Original research from CCC on ADAS technology is also included
in the report and reveals consumers have a positive, if complicated
relationship with the technology. The research found more than 84
percent of drivers believe ADAS features promote safe driving.
Despite this belief, more than 54 percent of those who own a
vehicle with ADAS believe that certain features can increase the
chance of an accident and 70 percent have actually turned ADAS
features off.
“While our research found drivers are becoming increasingly
familiar with ADAS features, there is work for the industry to do
to educate consumers on the potential benefits of ADAS,” added
Gotsch. “The research provides important insights on consumer
desires and actions adding complexity to the rapidly evolving
insurance and automotive ecosystems.”
The 2021 Crash Course Midyear Report draws from various sources,
including data processed by CCC on behalf of customers, which
includes 30,000 companies spanning auto manufacturers, insurers,
repair facilities, parts suppliers and auto lenders interacting
with CCC’s platform.
Download the 2021 Crash Course Midyear Report for free at
www.cccis.com/crash-course-2021.
About CCC Intelligent Solutions Inc.
CCC Intelligent Solutions Inc. (NYSE: CCCS) is a leading SaaS
platform for the multi-trillion-dollar P&C insurance economy
powering operations for insurers, repairers, automakers, part
suppliers, lenders, and more. CCC cloud technology connects more
than 30,000 businesses digitizing mission-critical workflows,
commerce, and customer experiences. A trusted leader in AI, IoT,
customer experience, network and workflow management, CCC delivers
innovations that keep people’s lives moving forward when it matters
most. Learn more about CCC at www.cccis.com.
Special Note Regarding Forward-Looking
Statements
This press release contains
forward-looking statements that are based on beliefs and
assumptions and on information currently available. In some cases,
you can identify forward-looking statements by the following words:
“may,” “will,” “could,” “would,” “should,” “expect,” “intend,”
“plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,”
“potential,” “continue,” “ongoing” or the negative of these terms
or other comparable terminology, although not all forward-looking
statements contain these words. These statements involve risks,
uncertainties and other factors that may cause actual results,
levels of activity, performance or achievements to be materially
different from the information expressed or implied by these
forward-looking statements. Forward-looking statements in this
press release include, but are not limited to, statements regarding
the acceleration of the deployment of AI, IoT, and mobile
technology in the auto claim and repair process. Such differences
may be material. We cannot assure you that the forward-looking
statements in this press release will prove to be accurate. These
forward-looking statements are subject to a number of risks and
uncertainties, including, among others, challenges inherent in
product research and development; competition, including
technological advances and new products marketed by competitors;
changes to applicable laws and regulations; and other risks and
uncertainties, including those included under the header “Risk
Factors” in the definitive proxy statement/prospectus filed by
Dragoneer Growth Opportunities Corp. with the SEC on July 6, 2021,
which can be obtained, without charge, at the SEC’s website
(www.sec.gov). The forward-looking statements in this press release
represent our views as of the date of this press release. We
anticipate that subsequent events and developments will cause our
views to change. However, while we may elect to update these
forward-looking statements at some point in the future, we have no
current intention of doing so except to the extent required by
applicable law. You should, therefore, not rely on these
forward-looking statements as representing our views as of any date
subsequent to the date of this press release.
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CCC Media Contact: Michelle Hellyar mhellyar@cccis.com |
773.791.3675
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