WASHINGTON, Aug. 10, 2021 /PRNewswire/ -- China Telecom
(Americas) Corporation (CTA) launched the comprehensive IT-managed
service, WeCare, in Q2. WeCare provides cost-efficient, customized
IT services including Onsite/Remote Support, End Users PC/Laptop
Support, Inventory Management, etc.
The WeCare solution has three essential components: Out-of-Band
Management, Remote Monitoring & Troubleshooting, and Cloud
Managed Services.
Out-of-Band Management
CTA's dedicated WeCare Team provides remote monitoring and
management of devices through the LTE network, modem, or dedicated
WAN line. When the customer's primary network fails, WeCare
can provide instant troubleshooting.
OOBM will not occupy customer's existing production network and
will not affect business operation. The LTE connection that comes
with the OOB equipment, rather, can work as a backup line to the
customer's primary internet connection on critical
equipments/systems.
Remote Monitoring and Troubleshooting
CTA's WeCare team provides customers 8x5 or 24x7 remote
monitoring service that monitors customers' network/system
availability and performance to proactively respond to issues, as
well as promptly notify customers and perform troubleshooting to
minimize impact and downtime.
Cloud Managed Services
WeCare provides public cloud (AWS, Microsoft Azure, GCP, Ali)
integration, cloud migration, and maintenance services. WeCare
designs cloud architecture and tailors migration plan to customers'
current equipment/system/network at IDC or on premise to specific
requirements.
WeCare is the customizable ICT management solution that will
lower customers' IT management cost, offload local IT work, provide
comprehensive technical support, and improve the IT managing
experience altogether.
Learn more at https://www.ctamericas.com.cn/
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SOURCE China Telecom Americas