Company was also recognized – for the
12th consecutive year – as a Center of Excellence by
BenchmarkPortal
ARLINGTON, Va., March 29,
2024 /PRNewswire/ -- Health Net Federal Services,
LLC (HNFS), a managed health care service for the Defense
Health Agency's TRICARE West region and wholly-owned subsidiary of
Centene Corporation (NYSE: CNC), announced today it has been named
a Top Contact Center awardee by BenchmarkPortal, signifying its
commitment to quality service and outstanding employee retention
rate. Additionally, for the 12th consecutive year, HNFS
was recognized as a Center of Excellence by BenchmarkPortal.
HNFS President and CEO, Kathleen E.
Redd, said, "Maintaining this level of excellence for 12
consecutive years is a testament to the dedication and commitment
of our team at HNFS. We are honored to once again be recognized as
a Center of Excellence and to receive the Top Contact Center award.
This recognition is a testament to and reaffirms our commitment to
providing exceptional service to our military community."
BenchmarkPortal, the leading contact center benchmarking and
certification group, recognizes the top performers in the industry
through its rigorous evaluation process. Winners are selected based
on their performance across key operating metrics, demonstrating
efficiency and effectiveness in customer service delivery.
CEO of BenchmarkPortal, Bruce
Belfiore, said, "BenchmarkPortal salutes the winners. Their
key metrics were benchmarked against our entire database – the
largest in the world of contact center metrics. This is a great
accomplishment."
The Center of Excellence designation is awarded to contact
centers ranking in the top 10% nationwide, based on a balanced
scorecard of efficiency and effectiveness metrics. HNFS has
consistently demonstrated superior performance compared to industry
peers, reflecting its focus on serving TRICARE West Region
beneficiaries with the highest standards of care.
TRICARE is the uniformed services health care program for active
duty, retired, National Guard and Reserve, and their families. The
TRICARE program is provided through the Defense Health Agency at
the U.S. Department of Defense.
About Health Net Federal Services
For more than
three decades, Health Net Federal Services (HNFS) has partnered
with the Department of Defense to provide health care services to
those who serve and their family members. HNFS currently assists
nearly 2.8 million beneficiaries in the TRICARE West Region,
including active duty and retired service members, National Guard
and Reserve, and family members. One of the first companies in the
U.S. to develop comprehensive managed care programs for the
military and their families, HNFS is continuing to advance the
future of health care and improving military readiness by creating
better health outcomes, providing better care, and lowering cost.
HNFS is a wholly owned subsidiary of Centene Corporation, a leading
healthcare enterprise committed to helping people live healthier
lives.
About BenchmarkPortal
From its origins in 1995,
BenchmarkPortal has become a global leader in the contact center
industry, providing benchmarking, certification, training,
consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its
innovative approach to best practices for the contact center
industry.
BenchmarkPortal hosts the world's largest database of contact
center metrics, which is constantly being refreshed with new data.
BenchmarkPortal's mission is to provide contact center managers
with the tools and information that will help them optimize their
efficiency and effectiveness in their customer communications.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/health-net-federal-services-named-top-contact-center-awardee-302103803.html
SOURCE Health Net Federal Services, LLC