WOONSOCKET, R.I., Sept. 10,
2024 /PRNewswire/ -- CVS Health® (NYSE: CVS) is
actively preparing for Tropical Storm Francine, which is expected
to make landfall in Louisiana as a
hurricane tomorrow. The company's priority is the health and safety
of its customers, members and colleagues, and it is committed to
providing communities with access to the products and services they
need to plan for the storm.
- CVS Pharmacy® is reaching out to its patients by text message,
email and phone to remind them to refill and pick up prescriptions.
Stores are also receiving additional supplies of emergency items
such as water, batteries and first aid products.
- CVS Caremark®, the company's pharmacy benefit manager, is
enabling pharmacy claims for one-time emergency refills of a 10-day
supply of medication for plan members in impacted areas.
- CVS Specialty® patients who are within the emergency area and
are taking specialty medications will be contacted to discuss
alternate delivery arrangements, if needed.
- Aetna® clinical response teams have expanded their engagement
with Medicare and Commercial members in potentially impacted areas
to ensure member safety and access to emergency services.
- Additionally, Aetna is liberalizing its Resources For Living
(RFL) services to ensure individuals and organizations have access
to care regardless of whether it is part of their existing
benefits. Liberalized services include in-the-moment mental health
phone support, a dedicated crisis support website and community
resource information. Individuals and organizations who do not have
RFL can call 1-833-327-AETNA, and those with RFL should contact
their designated RFL number.
- CVS Health is also contacting colleagues who are at risk from
the storm to check that they are safe and offer crisis support.
Information about community resources and emotional support
services is available through the company's employee assistance
program.
CVS Pharmacy stores comply with all local evacuation orders. If
there are mandatory closures, impacted stores will reopen as soon
as it is safe to do so. If a store is closed for more than one day,
the pharmacy's phone lines will be rerouted to a nearby open CVS
Pharmacy to help patients access their prescriptions. Patients with
a scheduled vaccination will be notified of any changes to their
appointment by email or text message.
CVS Health also recommends the following tips to ensure
prescription needs are met for those potentially impacted by this
storm:
- Follow local evacuation orders. Get to a safe
location first and refill your medications at the nearest pharmacy.
This allows you to avoid potentially long lines at your local
pharmacy, and you won't need to needlessly delay your
evacuation.
- Take a waterproof bag with your current medication — even if
the bottle is empty. The information on the prescription
label will help pharmacy staff with refill requests. Heat, humidity
and sunlight can degrade the effectiveness of medicine, so try to
protect it from extreme weather conditions.
- Keep a written record of your current prescriptions on
hand. If you are taking several prescription drugs, it's an
especially good idea to keep a record of your current medications,
dosage and doctor's contact information.
CVS Health remains dedicated to supporting its local communities
and is in contact with disaster relief organizations to help
communities respond to and recover from the storm.
About CVS Health
CVS Health® is the leading health solutions company, delivering
care like no one else can. We reach more people and improve the
health of communities across America through our local presence,
digital channels and over 300,000 dedicated colleagues — including
more than 40,000 physicians, pharmacists, nurses and nurse
practitioners. Wherever and whenever people need us, we help them
with their health — whether that's managing chronic diseases,
staying compliant with their medications or accessing affordable
health and wellness services in the most convenient ways. We help
people navigate the health care system — and their personal health
care — by improving access, lowering costs and being a trusted
partner for every meaningful moment of health. And we do it all
with heart, each and every day. Follow @CVSHealth on social
media.
Media contact
Kara
Page
401-302-9353
Kara.Page@CVSHealth.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/cvs-health-supporting-customers-patients-members-and-colleagues-as-tropical-storm-francine-approaches-302244254.html
SOURCE CVS Health