Sprinklr Appoints Scott Harvey as Chief Customer Officer and Reaffirms Financial Guidance for Q4 and Full Year FY 2024
February 05 2024 - 8:00AM
Business Wire
- Mr. Harvey will lead a unified global customer organization,
including all sales and services teams, to accelerate go-to-market
efficiencies and better serve customers.
- Chief Revenue Officer Paul Ohls will support Mr. Harvey in his
transition before departing Sprinklr on March 16th.
- Sprinklr reaffirms financial guidance for the fourth quarter
and full year fiscal 2024.
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced the
appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey
has served as Sprinklr’s executive vice president of customer
operations since September 2023. He will continue to report
directly to Sprinklr Founder and CEO Ragy Thomas in this newly
expanded role leading a unified global customer organization,
including all sales and services teams, to accelerate go-to-market
efficiencies and better serve customers.
“Sprinklr is actively taking steps to structure our business for
the next stage of scale. This includes making organizational
changes that will further our go-to-market alignment and unify our
work along the customer journey. We will continue to hire
world-class leaders who have demonstrated measurable results and
operational excellence to support and enable our next chapter of
growth. Scott has proven to be an exceptional global leader, and we
share strong convictions about the vision for Unified-CXM and the
future of Sprinklr,” said Sprinklr Founder and CEO, Ragy
Thomas.
“I believe we are on the digital edge of a very exciting future
for Unified-CXM,” said Mr. Harvey. “Sprinklr has a
tremendous opportunity to be the leading choice for brands at the
forefront of exceptional customer experience. I look forward to
advancing Sprinklr's vision, serving our diverse customers,
furthering our go-to-market alignment, and the opportunity to lead
our customer-facing teams.”
Today, Sprinklr also announced that Chief Revenue Officer (CRO)
Paul Ohls has made the decision to leave Sprinklr effective March
16, 2024. He will support Mr. Harvey until his departure to ensure
a seamless transition. “Paul has had an immeasurable impact on
Sprinklr’s success over more than five years in sales leadership,
most recently as CRO. He inspired a passion for how our platform
provides value to our customers and helped build a foundation for
our next phase of growth and scale. His contributions and
friendship are greatly valued, and we wish him well,” continued
Thomas.
Sprinklr also reaffirms its financial guidance for the fourth
quarter of fiscal 2024 and the full year fiscal 2024, as provided
in a press release issued on December 6, 2023.
About Scott Harvey Mr. Harvey joined Sprinklr in
September 2023 as executive vice president of Customer Operations
to optimize customer-facing operations from pre-sales solution
consulting through post-sales customer success and recurring
services. Prior to joining Sprinklr, Mr. Harvey served as Stripe’s
global head of technical sales and services, with responsibility
for the pre-sales and post-sales organizations focused on driving
customer adoption and consumption of Stripe product offerings.
During his tenure, Stripe saw revenue more than double. Prior to
Stripe, Mr. Harvey spent more than six years in senior leadership
positions with ServiceNow, Inc., including SVP of Solution Sales
and SVP of Solution Consulting. During his tenure, ServiceNow, Inc.
experienced accelerated growth and scale with revenue soaring from
$425 million to $4.5 billion and its workforce from 1,800 to
13,000.
About Sprinklr Sprinklr is a leading enterprise software
company for all customer-facing functions. With advanced AI,
Sprinklr's unified customer experience management (Unified-CXM)
platform helps companies deliver human experiences to every
customer, every time, across any modern channel. Headquartered in
New York City with employees around the world, Sprinklr works with
more than 1,400 valuable enterprises — global brands like
Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr’s value to the enterprise is simple: We un-silo teams to
make customers happier.
Forward Looking Statements This press release contains
forward-looking information and statements within the meaning of
the Private Securities Litigation Reform Act of 1995, including
statements regarding the potential benefits of appointing Scott
Harvey as Sprinklr’s Chief Customer Officer and statements
regarding our financial outlook for the fourth quarter and
full-year fiscal 2024. By their nature, forward-looking information
and statements are subject to risks, uncertainties, and
contingencies, including the risk that the potential benefits of
Mr. Harvey’s appointment are not realized and risks, uncertainties
and contingencies that may apply to Sprinklr’s business. Additional
risks and uncertainties that could cause actual outcomes and
results to differ materially from those contemplated by the
forward-looking statements are discussed in our Quarterly Report on
Form 10-Q for the quarter ended October 31, 2023, filed with the
Securities and Exchange Commission (the “SEC”) on December 6, 2023,
under the caption “Risk Factors,” and in other filings that we make
from time to time with the SEC. Sprinklr does not undertake to
update any forward-looking statements or information, including
those contained in this press release.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240205892152/en/
Press Austin DeArman pr@sprinklr.com
Sprinklr (NYSE:CXM)
Historical Stock Chart
From Jun 2024 to Jul 2024
Sprinklr (NYSE:CXM)
Historical Stock Chart
From Jul 2023 to Jul 2024