300+ Sprinklr customers, partners, executives,
and industry luminaries gather in New Orleans to share perspectives
on how AI can elevate CX and productivity.
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises today begins its
CXUnifiers 2024 event in New Orleans. CXUnifiers 2024 brings
together Sprinklr customers, partners, and executives with industry
luminaries to share perspectives on how AI can elevate CX and
productivity.
In his keynote on Wednesday, May 8, Sprinklr Founder and CEO
Ragy Thomas will discuss a host of innovations across the Sprinklr
Unified-CXM platform that will help customers unlock the power,
potential, and promise of AI for exceptional customer
experiences.
These innovations, listed below, will help Sprinklr customers
get to critical insights faster, help them create outstanding brand
content at scale, prepare for and monitor issues and crisis to
protect brand reputation, and power smarter customer engagement
across every customer-facing team.
Sprinklr Digital Twin: The next evolution of AI for
Unified-CXM
The first innovation announced this week is the launch of
Sprinklr Digital Twin. Powered by Sprinklr AI+, Sprinklr Digital
Twin is designed to enable companies to build and deploy autonomous
and intelligent AI technology that can mirror and enhance the
capabilities of customer-facing teams. With Digital Twin, Sprinklr
aspires to take every part of an organization and use Generative AI
to make it radically more productive. Sprinklr Digital Twin models
what humans are doing within an organization and amplifies this
with intelligent automation.
Sprinklr Digital Twin is designed to:
- Bring Generative AI across the front office to drive
productivity
- Foster innovation within your organization and stay ahead of
competition
- Unify the front office to supercharge customer experiences
- Deliver Unified-CXM across the front office and at the edge of
your brand
Availability: Sprinklr is focused on developing the
Sprinklr Digital Twin technology with a small set of definition
partners – first users that provide critical collaboration and
feedback as Sprinklr continues to innovate and develop exciting and
valuable AI systems like Sprinklr Digital Twin. If you are
interested in learning more about partnering with Sprinklr on this
innovative technology – visit
https://www.sprinklr.com/products/digital-twin/ or contact your
Sprinklr representative.
Sprinklr Enters the Customer Feedback Management Market with
Sprinklr Surveys
Sprinklr is an expert in capturing, analyzing, and unlocking
insights from unstructured and unsolicited data, powered by
industry-leading AI models that operate at a best-in-class accuracy
threshold.
With the launch of Sprinklr Surveys, Sprinklr customers will be
able to leverage Generative AI-powered surveys to gather solicited
feedback as well. Unlike traditional survey-based point solutions,
Sprinklr Surveys integrates feedback from all sources—solicited and
unsolicited, structured and unstructured. It is designed to be a
comprehensive voice of the customer (VOC) and customer feedback
management (CFM) platform, unifying insights from all channels and
customer touchpoints.
Availability: Sprinklr Surveys is in limited availability
– for more information, visit
https://www.sprinklr.com/products/consumer-intelligence/surveys/ or
contact your Sprinklr team.
Sprinklr Crisis Management Solution App
For years, brands and their PR teams have relied on Sprinklr to
help them detect, monitor, and mitigate crises. Now, Sprinklr’s
Crisis Management solution is available out-of-the-box with
industry-specific AI models.
The Crisis Management Solution App requires minimal set-up and
allows brands to proactively listen across social media and the web
to detect brewing issues before they become full blown crises.
Over the next few quarters, Sprinklr will continue to develop
out-of-the-box persona-specific solution apps designed to help
marketing, PR, and communications teams effectively build their
brand and manage their reputation.
Availability: The Sprinklr Crisis Management App is in
limited availability – for more information, contact your Sprinklr
team.
Sprinklr VoiceConnect
Since launching CCaaS, Sprinklr has made significant investments
in strengthening voice infrastructure to provide exceptional voice
quality and streamline the process of managing multiple contracts
and vendors. Sprinklr is now introducing our own vertically
integrated CPaaS solution, Sprinklr VoiceConnect.
Sprinklr VoiceConnect is a powerful contact center connectivity
layer that integrates Sprinklr Service and telephony to deliver
high-quality voice connections. It offers a scalable and flexible
unified solution that gives CCaaS customers real-time control.
With this launch, we are enabling seamless voice connectivity
for customers with carriers on the cloud and on-premises, and we
are working diligently to ensure regulatory compliance for
non-bring-your-own-carrier (non-BYOC) customers. As a result, our
CCaaS customers can enjoy a unified cloud solution and a single
contract that covers both CCaaS and voice connectivity.
Availability: Sprinklr Voice Connect is in limited
availability – for more information, contact your Sprinklr
team.
Sprinklr Project Management & Collaboration
The operational tasks that hold marketing initiatives together
still happen across disjointed tools, emails, and spreadsheets,
leading to inefficiency. To help further unify the marketing team,
Sprinklr is announcing Sprinklr Project Management &
Collaboration. From gathering ideas and planning campaigns to
orchestrating them seamlessly across channels, marketing teams can
now work with a single source of truth that enhances collaboration,
coordination, and overall work experience. With Sprinklr Project
Management, marketing teams can cut out the clutter of
spreadsheets, confusing email threads, and multiple tools. Sprinklr
Project Management is working together, made easy.
Availability: Sprinklr Project Management &
Collaboration is in limited availability – for more information,
contact your Sprinklr team.
Sprinklr Social Self-Serve
Sprinklr is the industry leader for enterprise social media
management. Smaller teams and growing organizations have expressed
their desire to leverage Sprinklr’s best-in-class technology but
need a simpler and more affordable entry point. Sprinklr launched a
self-serve version of Sprinklr Social that offers great
functionality, a simpler user interface, and value for money to
help meet this need.
Sprinklr continues to make enhancements to our self-serve
version of Sprinklr Social, including Generative AI capabilities
for content creation and engagement, enhanced social listening,
deeper social platform integrations, and more. Today, Sprinklr is
also announcing convenient in-app billing to enable our customers
to pay for their subscription using a credit card in a self-serve
manner. We believe these enhancements help smaller teams and
companies access and benefit from the true power of social media
across their front office teams.
Availability: Sprinklr Social Self-Service is generally
available now to all customers. Please visit
https://www.sprinklr.com/products/social-media-management/self-serve/
for more information or to start a free trial.
Sprinklr Community
At Sprinklr, we believe our customers deserve a place where
like-minded professionals from all around the globe connect in a
more human, helpful way to grow, create, and innovate. At
CXUnifiers, Sprinklr is launching the new Sprinklr Community where
all customers, employees, prospects, and partners can network and
continue their conversations online.
The Sprinklr Community will provide members access to all things
Sprinklr where they can connect, inspire, and build together. Any
customer interested in the Sprinklr Community can visit
https://community.sprinklr.com/ or contact their Sprinklr team for
more information.
About Sprinklr
Sprinklr is a leading enterprise software company for all
customer-facing functions. With advanced AI, Sprinklr's unified
customer experience management (Unified-CXM) platform helps
companies deliver human experiences to every customer, every time,
across any modern channel. Headquartered in New York City with
employees around the world, Sprinklr works with more than 1,700
valuable enterprises — global brands like Microsoft, P&G,
Samsung, and more than 60% of the Fortune 100. Sprinklr’s value to
the enterprise is simple: We un-silo teams to make customers
happier.
Forward Looking Statements
This press release contains forward-looking information and
statements within the meaning of the Private Securities Litigation
Reform Act of 1995, including statements regarding the benefits of
Sprinklr technology and features, the ability of Sprinklr to
further develop its technology and features, the future adoption of
Sprinklr technology by its customers and other enterprises, the
ability of customers to successfully implement Sprinklr technology
and accomplish their objectives, and the ability of customers to
achieve cost savings with AI. By their nature, these statements are
subject to numerous uncertainties and risks, including factors
beyond Sprinklr’s control, that could cause actual results,
performance, or achievement to differ materially and adversely from
those anticipated or implied in the statements, including those
risks that are or will be discussed in Sprinklr’s Annual Report on
Form 10-K for the year ended January 31, 2024, filed with the SEC
on March 29, 2024, under the caption “Risk Factors,” and in other
filings that Sprinklr makes from time to time with the SEC.
Forward-looking statements speak only as of the date the statements
are made and are based on information available to Sprinklr at the
time those statements are made and/or management's good faith
belief as of that time with respect to future events. Sprinklr
assumes no obligation to update forward-looking statements to
reflect events or circumstances after the date they were made,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240507117536/en/
Press Contact Austin DeArman pr@sprinklr.com
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