Sprinklr Named a Leader in Digital Customer Interaction Solutions Report
June 21 2024 - 8:00AM
Business Wire
According to the report, “Sprinklr boasts
the most feature-complete solution, bar none.”
Sprinklr (NYSE: CXM), the unified customer experience management
(Unified-CXM) platform for modern enterprises, today announced its
recognition as a Leader in The Forrester Wave™: Digital Customer
Interaction Solutions, Q2 2024. The report evaluated 11 vendors
based on three categories: current offering, strategy, and market
presence, with Sprinklr getting the highest possible score in 19
criteria, including digital interaction orchestration, agent
workspace, voice, and partner ecosystem.
“The digital edge of your business – where you reach, engage,
and listen to each customer – is broad. Brands can no longer afford
to manage each customer touchpoint with siloed teams and
disconnected technology,” said Sprinklr Founder and Co-CEO, Ragy
Thomas. “Our goal is to bring all digital touchpoints together
for a single, unified experience on every channel. I believe that
our position as a Leader highlights Sprinklr’s unique, unified
platform that helps many of the world’s largest brands engage with
customers on more than 30 digital channels in a collaborative and
compliant way.”
According to the report, “Sprinklr boasts the most
feature-complete solution, bar none. Sprinklr initially built its
name in the world of social media but has quickly become a force to
be reckoned with in the contact center. Its Unified CXM product
offers—appropriately—unified data, AI, channels, and functions on a
single platform dedicated to managing and measuring customer
interactions across all enterprise touchpoints. This is a lofty
goal, backed by an equally lofty feature sheet and roadmap.”
The report continues, “Sprinklr’s feature breadth is
unmatched in this market, but that should not imply any lack in
depth. It is one of very few vendors earning top marks for digital
interaction orchestration, and one of even fewer earning top marks
for agent workspace.”
For more information or to download the full report, visit
Sprinklr’s website.
About Sprinklr Sprinklr is a leading enterprise software
company for all customer-facing functions. With advanced AI,
Sprinklr's unified customer experience management (Unified-CXM)
platform helps companies deliver human experiences to every
customer, every time, across any modern channel. Headquartered in
New York City with employees around the world, Sprinklr works with
more than 1,700 valuable enterprises — global brands like
Microsoft, P&G, Samsung, and more than 60% of the Fortune 100.
Sprinklr’s value to the enterprise is simple: We un-silo teams to
make customers happier.
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Press Austin DeArman PR@Sprinklr.com
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