AMSTERDAM, Feb. 8, 2017 /PRNewswire/ -- Five years
ago, SkyTeam became the first global airline alliance to offer
aligned priority benefits for top customers when it launched
SkyPriority. Designed to make travel more seamless for First,
Business and Elite Plus passengers flying on all SkyTeam member
airlines, today SkyPriority is offered at more than 1,000 airports
across the globe.
SkyPriority was initially developed by Delta Air Lines, which
launched the service in 2010. It proved successful in
delivering a superior airport experience for top travellers. In
2012, SkyPriority became the first customer-facing initiative to be
implemented by all SkyTeam member airlines.
"Over five years, SkyPriority has set SkyTeam apart as an
industry leader on priority service innovations," said Perry Cantarutti, SkyTeam's CEO and Managing
Director. "It's our most popular customer initiative to-date, and
because we are committed to delivering excellence, we are using
real-time feedback from customers on-the-go via our award-winning
SkyPriority Audit app to maintain a consistently high standard of
service around the globe."
SkyPriority offers eligible travellers a suite of priority
airport benefits. Highlights include:
- Priority: at check-in, baggage drop off, security and
immigration, ticket and transfer desks, boarding and baggage
collection
- Clear branding: easily-identifiable signs at each
location and indicators on boarding passes ensure seamless access
to services
- SkyPriority Finder: available on SkyTeam.com and SkyTeam
APP it allows customers to discover which services are available in
airports they are flying to/from
- SkyPriority Customer Audit APP: Eligible customers
wishing to join the SkyPriority Panel program can enrol via
SkyTeam.com. After enrolment, customers are welcome to download the
application and review their travel experience from mobile
devices
Awarded silver in the ESOMAR Research Effectiveness Awards 2016,
the SkyPriority Customer Audit APP uses feedback from more than
10,000 customers who are invited to send photos and review their
experience at every SkyPriority touch point via their mobile
devices. Information is relayed to members so that any issues
can be quickly identified and rectified.
SkyTeam continues to invest in SkyPriority, adding fast-track
security and immigration access at an increasing number of global
airports.
About SkyTeam:
SkyTeam is the global airline alliance
with 20 member airlines working together to offer
seamless travel on an extensive global network. From top hubs
around the world, SkyTeam members provide reliable and comfortable
journeys to over 1,050 destinations. SkyTeam customers can unwind
in 672 lounges as they travel, earn and redeem Frequent Flyer
Miles. SkyTeam Elite Plus customers are eligible for SkyPriority
services. The 20 members are: Aeroflot, Aerolíneas
Argentinas, Aeroméxico, Air Europa, Air France, Alitalia, China
Airlines, China Eastern, China
Southern, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya
Airways, KLM Royal Dutch Airlines, Korean Air, Middle East
Airlines, Saudia, TAROM, Vietnam Airlines and Xiamen Airlines.
SkyTeam welcomes 665 million customers each year on more
than 17,340 daily flights
to 1,057 destinations
in 177 countries.
www.skyteam.com / www.facebook.com/skyteam
/ www.youtube.com/user/skyteam
To view the original version on PR Newswire,
visit:http://www.prnewswire.com/news-releases/skyteam-marks-five-years-of-skypriority-benefits-300403957.html
SOURCE Delta Air Lines