Daimler Financial Services Americas Announces Re-Engineering of Company with Future Expansion of Customer Service Operations in
November 12 2007 - 10:00AM
PR Newswire (US)
- New 204,000 square-foot facility to be ready by Summer 2008
FARMINGTON HILLS, Mich., Nov. 12 /PRNewswire/ -- Daimler Financial
Services Americas (DCFS USA LLC) today announced plans to
re-engineer the company based on its new, smaller structure, which
will result in better support to dealers and their customers. The
company will expand its current Westlake, Texas, Customer Service,
Collections and Remarketing operations of the Mercedes-Benz
Financial business unit to include similar disciplines for the
Daimler Truck Financial business unit by next summer. The present
employee base of approximately 440 at the Texas location will be
expanded to include an additional 180 positions from the Daimler
Truck Financial operations in Lisle, Ill. and another 35 employees
from several Mercedes-Benz Financial locations around the United
States. As a result, those employees will be moving into a brand
new three-story, 204,000 square-foot facility next summer in a
Hillwood development near Ft. Worth, Texas. "The de-merger has
given us the opportunity to take a clean sheet of paper approach to
our operations and re-engineer the way we serve our dealers and
retail customers in the U.S. market," said Klaus Entenmann,
President & CEO of Daimler Financial Services Americas.
"Co-locating the customer service and dealer credit operations of
our two business units -- Mercedes-Benz Financial and Daimler Truck
Financial -- will create a learning environment for our employees
that will lead to professional growth opportunities. We need
everyone to join us in this transition as we are focused on growing
our business and building strong brand identities in this very
competitive environment," he added. As a result of the de-merger,
Daimler Financial Services Americas has emerged as a new company
with new U.S. headquarters in Farmington Hills, Mich. Now it is
concentrating on growing and servicing its loan portfolio which
comes from its business units' support of the sales of
Mercedes-Benz passenger cars and Freightliner, Sterling and Western
Star heavy duty trucks. Entenmann said these evolving changes will
foster sharing of best practices and building upon the high level
of service to dealers and their customers. He cited Mercedes-Benz
Financial winning two J.D. Power & Associates awards in the
Dealer Financing survey this year and Daimler Truck Financial
scoring the highest among captive finance sources in the annual
American Truck Dealers (ATD) satisfaction survey as examples of the
company's already high service levels. About Daimler Financial
Services Americas (DCFS USA LLC) Daimler Financial Services
Americas (DCFS USA LLC) provides brand-specific financing for
Mercedes-Benz automotive dealers' inventories and their retail
customers, and conducts business in the United States luxury car
market as Mercedes-Benz Financial. In the U.S. trucking industry,
Daimler Financial Services Americas conducts business as Daimler
Truck Financial and finances Daimler commercial vehicle products
such as Freightliner, Sterling and Western Star for dealers and
their customers in the fleet, vocational, municipal and
owner/operator segments. Daimler Financial Services Americas serves
as the headquarters for operations in the United States, Canada,
Mexico, Argentina and Brazil, and has approximately 1,600
employees. Daimler Financial Services Americas is a company of the
Daimler Financial Services Group, headquartered in Berlin, Germany,
which operates in nearly 40 countries with an employee base of
close to 6,800. Daimler Financial Services is one of the leading
financial services organizations worldwide. DATASOURCE: Daimler
Financial Services Americas CONTACT: Jack Ferry, +1-248-991-6610,
Cell +1-248-761-3233, ; or James Ryan, +1-248-991-6600, Cell
+1-248-790-5100, , both for Daimler Financial Services Americas Web
site: http://www.daimlerchryslerfinancialservices.com/na
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