Discover Breaks Ground on New Customer Care Center in Whitehall, Ohio
March 14 2023 - 2:15PM
Business Wire
Discover executives joined City of Whitehall leaders, local and
state legislators, business owners, and non-profit organizations
Tuesday afternoon to break ground on Discover’s new customer care
center in Whitehall, Ohio. A wall was demolished as part of a
groundbreaking ceremony, signifying the start of construction.
Renovations to the 103,000-square-foot building on Broad St. are
scheduled to be completed by 2024 with hiring starting this month.
The company is investing more than $16 million for construction,
training and hiring.
The Whitehall customer care center will serve as one of
Discover’s five 100% U.S.-based customer care centers across the
country and will also include a community center that will be
available for public use. The new space is in addition to
Discover’s data center in Central Ohio and would amplify the
company’s workforce presence in the state, where it already employs
2,100 people largely in the Columbus Region. The new center is part
of Discover’s strategic site selection approach, which seeks to
enhance high-quality employment opportunities and increase equity
in the communities in which it operates.
“Investing in Whitehall and bringing jobs to communities that
need them most is good business. This move allows us to focus on
community development, offer incremental jobs, tap into new and
more diverse talent, and support local businesses, said Dennis
Michel, senior vice president, operations transformation, US Cards,
at Discover. “Moving to Whitehall is also a homecoming for us. It
is just four miles away from our original facility at the Eastland
Mall site where our commitment to Central Ohio first started more
than 35 years ago.”
Discover has committed to hiring employees from Whitehall and
nearby communities giving Whitehall residents and residents from
surrounding communities potential job opportunities closer to home.
In its commitment to being a good neighbor and partner, Discover
also supports a number of local nonprofits both financially and
through volunteerism, with programs that help provide financial and
overall health to individuals, families and the communities where
the company operates. The company hopes their investment in
Whitehall leads to further economic growth in the community.
"Breaking ground on the new customer care center with Discover
could not have been a more welcome step forward with our new
partners," said Kim Maggard, Mayor of Whitehall. "Even though
Discover only recently joined the Whitehall community, they've
already begun incorporating themselves into our events and
programs. I can only imagine their impact once they're fully up and
running."
Those interested in learning more about career opportunities at
Discover can visit www.discover.com/careers.
About Discover
Discover Financial Services (NYSE: DFS) is a digital banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover® card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
loans, checking and savings accounts and certificates of deposit
through its banking business. It operates the Discover Global
Network® comprised of Discover Network, with millions of merchants
and cash access locations; PULSE®, one of the nation's leading
ATM/debit networks; and Diners Club International®, a global
payments network with acceptance around the world. For more
information, visit www.discover.com/company.
About Whitehall, OH
The City of Whitehall is home to over 20,000 residents and is
located in eastern Franklin County just minutes from the John Glenn
Columbus International Airport, I-270, I-670 and downtown Columbus.
Whitehall is committed to being an innovative, diverse and vibrant
community of thriving neighborhoods that are home to exceptional
recreational opportunities and flourishing businesses. For more
information, please contact the City of Whitehall by visiting
www.whitehall-oh.us or calling 614-338-3103.
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version on businesswire.com: https://www.businesswire.com/news/home/20230314005262/en/
Matt Towson 773-454-5396 matthewtowson@discover.com
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