BEIJING, May 28, 2020 /PRNewswire/ -- Phoenix Tree
Holdings Limited ("Danke" or the "Company") (NYSE: DNK), one of the
largest co-living platforms in China with the fastest growth, is providing
best-in-class cleaning services to help residents stay healthy amid
the global COVID-19 pandemic, part of the company's commitment to
deliver high-quality, one-stop services that allow a hassle-free
living experience.
With its mission "to help people live better", Danke has built
the largest in-house cleaning and maintenance services team in
China, which allows the company to
respond in a timely way, and provide superior and consistent
services to its residents.
During the COVID-19 pandemic, Danke has taken quick action to
make sure that its housekeepers, cleaners and maintenance staff all
take the necessary precautions to provide safe services to its
residents. With strict neighborhood entrance controls all over the
country, Danke's service team assisted its residents to move over
3,500 times, and also helped apply for more than 80,000 entry
passes.
Danke offers high-quality one-stop services to its residents,
including cleaning of common spaces, repair and maintenance, Wi-Fi
as well as a 24/7 resident hotline. In 2019, Danke helped its
residents improve their living experience with timely and reliable
services.
- Danke provided 3.6 million cleaning services in 2019, with a
total accumulative cleaning area of about 73 million square
meters.
- Danke completed over 930,000 repair and maintenance services
last year.
- The duration of customer service support calls between Danke
housekeepers and residents reached more than 3.6 million minutes in
2019.
Danke has adopted a rigorous training and quality control
program for its services team to ensure a consistent and high
standard of service. It uses an online service system to assign and
track resident requests, to evaluate the service crew, and to
ensure the fast and effective resolution of problems.
As a leading co-living platform in China, Danke pioneered an innovative ''new
rental'' business model, which features centralization,
standardization and online experience to address the numerous pain
points suffered by both individual property owners and renters.
Founded in 2015, Danke now operates in 13 major cities around the
country and provides its young and well-educated residents with
affordable, comfortable and stylish apartments.
ABOUT DANKE
Danke, one of the largest co-living platforms in China with the fastest growth, is redefining
the residential rental market through technology and aims to help
people live better. Empowered by data, technology, and a
large-scale apartment network, Danke's vibrant and expanding
ecosystem connects and benefits property owners, residents, and
third-party service providers, and delivers quality and
best-in-class services through an innovative "new rental" business
model featuring centralization, standardization, and a seamless
online experience. Danke was founded in 2015 and is headquartered
in Beijing, China. For more
information, please visit ir.danke.com.
CONTACTS
Danke PR
Email: pr@danke.com
Edmond Lococo
ICR, Inc.
Email: Edmond.lococo@icrinc.com
Phone: +86 138-1079-1408
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SOURCE Phoenix Tree Holdings Limited