InvoiceCloud’s Growing Tax Business has Helped
Municipal Tax Collectors Around the Country Grow Revenue and
Improve Customer Satisfaction
James City County has seen a 1,060% increase in electronic
payments after choosing InvoiceCloud, an EngageSmart (NYSE: ESMT)
solution for online bill payment services. James City County and
InvoiceCloud first started working together in April 2019, and
e-adoption continues to grow.
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James City County switched its payments platform to InvoiceCloud
in order to offer customers the latest options in digital payments
and increase business efficiencies. In addition to increased
electronic payments with InvoiceCloud, James City County has also
seen a 554% increase in paperless enrollment from 2019-2022, as
well as a significant decrease in mailed and in-person payments,
reducing operational expenses for the County.
“The InvoiceCloud platform helped us cut mailed and in person
payments in half, enabling us to shift resources to other areas of
need,” said James City County Treasurer Jennifer Tomes. “In fact,
it decreased mailed-in payments so much that we never fell behind
on processing these payments in a single day in the past cycle—a
first in my 20+ years of processing payments.”
To learn more about why James City County chose InvoiceCloud,
download the case study here.
James City County’s success comes in a wave of momentum as
InvoiceCloud continues to sign new relationships with municipal tax
departments nationwide.
Given the increase in customer demand for online bill payment
and account management services, municipal organizations are
increasingly seeking more robust fintech options that are simple
for IT teams to deploy and that are secure and convenient for
billers to use.
In June, InvoiceCloud will be demonstrating its full offering of
electronic bill payment and presentment (EBPP) options at the
following conferences for tax professionals.
- June 5-8, 2022: GFOA Annual Conference in Austin, TX
- June 6-10, 2022: CACTTC Annual Conference in San Diego, CA
- June 8-10, 2022: MCTA Annual Conference in Falmouth, MA
- June 12-15, 2022: TACA TX Annual Conference in Amarillo,
TX
- June 12-15, 2022: TAV Annual Conference in Virginia Beach,
VA
To learn more and register for these events, visit the
InvoiceCloud Events Page.
About James City County James City County is a county
located in the Commonwealth of Virginia with a population of
76,000. Its Treasurer’s Office processes payments for the county’s
real estate and personal property taxes, as well as recycling
fees.
About InvoiceCloud: InvoiceCloud, an EngageSmart
solution, is the leading provider of online bill payment services.
Founded in 2009, the company has grown to be one of the leading
disruptors in the cloud-based electronic bill presentment and
payment (EBPP) space, helping institutions put customer experience
first. By switching to InvoiceCloud, clients improve customer
engagement, loyalty, and efficiency while reducing churn and missed
payments in the process. With over 2,600 clients across the US and
over 50 million payments processed annually, InvoiceCloud is one of
the most secure, innovative, and inclusive fintech solutions in the
market. To learn more, visit www.InvoiceCloud.com.
About EngageSmart: EngageSmart is a leading provider of
vertically tailored customer engagement software and integrated
payments solutions. At EngageSmart, our mission is to simplify
customer and client engagement to allow our customers to focus
resources on initiatives that improve their businesses and better
serve their communities. Headquartered in Braintree, Massachusetts,
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service (“SaaS”) vertical solutions, including
SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are
designed to simplify our customers’ engagement with their clients
by driving digital adoption and self-service. EngageSmart serves
84,000 customers in the SMB Solutions segment and more than 3,100
customers in the Enterprise Solutions segment across five core
verticals: Health & Wellness, Government, Utilities, Financial
Services, and Giving. For more information, visit
https://engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements Certain statements about
EngageSmart’s business in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding the anticipated benefits and use of the
InvoiceCloud platform and other statements that are not historical
facts. These forward-looking statements are neither promises nor
guarantees, but involve risks and uncertainties that may cause
actual results and events to differ materially from those contained
in the forward-looking statements. Actual results and events could
differ materially from those anticipated in these forward-looking
statements for many reasons, including, but not limited to, the
following: our inability to sustain our rapid growth; failure to
manage our infrastructure to support our future growth; our risk
management efforts not being effective to prevent fraudulent
activities; inability to introduce new features or services
successfully or to enhance our solutions; inability to achieve or
sustain profitability; failure to adapt and respond effectively to
rapidly changing technology, evolving industry standards and
regulations and changing business needs, requirements or
preferences; real or perceived errors, failures or bugs in our
solutions; intense competition; lack of success in establishing,
growing or maintaining strategic partnerships; COVID-19 pandemic
and its impact on our employees, customers, partners, clients and
other key stakeholders; legal and regulatory risks; and technology
and intellectual property-related risks, among others. Other
important risk factors that could affect the outcome of the events
set forth in these statements and that could affect EngageSmart’s
operating results and financial condition are discussed in Item 1A
of our Annual Report on Form 10-K for the year ended December 31,
2021 and our Form 10-Q for the quarter ended March 31, 2022, as
updated by our future filings with the Securities and Exchange
Commission. Such statements are based on EngageSmart’s beliefs and
assumptions and on information currently available to EngageSmart.
EngageSmart disclaims any obligation to publicly update or revise
any such forward-looking statements as a result of developments
occurring after the date of this document except as required by
law.
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concerning EngageSmart, EngageSmart’s products and services, and
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Investors and others are encouraged to review the information we
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View source
version on businesswire.com: https://www.businesswire.com/news/home/20220603005066/en/
Media: Katie Jacobs Quarter Horse PR
invoicecloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
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