The City of Escondido has seen 62% overall self-service
electronic payment adoption since implementing InvoiceCloud, an
EngageSmart (NYSE: ESMT) solution for online bill payment services,
in 2018.
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To keep up with the latest options in digital payments and offer
utility customers an intuitive, frictionless bill payment
experience, Escondido implemented the InvoiceCloud payment
solution, which allows customers to pay utility bills via digital
wallet, text, phone, or PayPal, in addition to traditional bill
payment routes. InvoiceCloud also offers the option to set up
automatic payments, schedule event-based payment reminders, and
manage bills online.
“Since we transitioned to InvoiceCloud, billing and payments
have been much easier for both our customers and our staff,” said
Christina Holmes, Director of Finance for the City of Escondido.
“Giving our customers the choice, convenience, and simplicity that
comes with making payments online has really helped us to improve
the overall relationship we have with our customers. The
InvoiceCloud payment portal has also saved the team a lot of manual
labor and time, which makes it a win for everyone.”
After seamlessly integrating with the city’s Oracle CC&B
system in 2018, the Escondido staff immediately began to see
impactful results. In the first nine months, the City of Escondido
saw a 69% decrease in payment-related customer service calls,
giving staff back valuable time to focus on other high-priority
projects for the city. The utility department also saw an 83%
increase in paperless billing enrollment in those first nine months
with InvoiceCloud, causing a reduction in print and mail expenses
that continues to contribute to $23,000 in annual savings for the
city.
InvoiceCloud has a rich history of delivering smooth, seamless
implementations for Oracle utilities customers like the City of
Escondido. For more on the City of Escondido’s experience with
InvoiceCloud, check out their story here. To learn how InvoiceCloud
could do the same for your organization, meet the team in person
next at OUUG from June 28 to June 30, 2022 at the Grand Hyatt
Nashville in Nashville, Tenn.
About Escondido: The City of Escondido is located in
Southern California, just 30 miles northeast of San Diego. Its
Utility Billing office, which is a division of the Finance
Department, processes payments for Escondido’s over 30,000 utility
customers.
About InvoiceCloud: InvoiceCloud, an EngageSmart
solution, is the leading provider of online bill payment services.
Founded in 2009, the company has grown to be one of the leading
disruptors in the cloud-based electronic bill presentment and
payment (EBPP) space, helping institutions put customer experience
first. By switching to InvoiceCloud, clients improve customer
engagement, loyalty, and efficiency while reducing churn and missed
payments in the process. With over 2,600 clients across the US and
over 50 million payments processed annually, InvoiceCloud is one of
the most secure, innovative, and inclusive fintech solutions in the
market. To learn more, visit www.InvoiceCloud.com.
About EngageSmart: EngageSmart is a leading provider of
vertically tailored customer engagement software and integrated
payments solutions. At EngageSmart, our mission is to simplify
customer and client engagement to allow our customers to focus
resources on initiatives that improve their businesses and better
serve their communities. Headquartered in Braintree, Massachusetts,
EngageSmart offers single instance, multi-tenant, true
Software-as-a-Service (“SaaS”) vertical solutions, including
SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are
designed to simplify our customers’ engagement with their clients
by driving digital adoption and self-service. EngageSmart serves
84,000 customers in the SMB Solutions segment and more than 3,100
customers in the Enterprise Solutions segment across five core
verticals: Health & Wellness, Government, Utilities, Financial
Services, and Giving. For more information, visit
https://engagesmart.com and follow us on LinkedIn.
Forward-Looking Statements Certain statements about
EngageSmart’s business in this release are “forward-looking
statements” within the meaning of the Private Securities Litigation
Reform Act of 1995 and are based on current expectations and
assumptions that are subject to risks and uncertainties. All
statements contained in this news release that do not relate to
matters of historical fact should be considered forward-looking
statements, and are generally identified by words such as “expect,”
“intend,” “anticipate,” “estimate,” “believe,” “future,” “could,”
“should,” “plan,” “aim,” and other similar expressions. These
forward-looking statements include, but are not limited to,
statements regarding the anticipated benefits and use of the
InvoiceCloud platform and other statements that are not historical
facts. These forward-looking statements are neither promises nor
guarantees, but involve risks and uncertainties that may cause
actual results and events to differ materially from those contained
in the forward-looking statements. Actual results and events could
differ materially from those anticipated in these forward-looking
statements for many reasons, including, but not limited to, the
following: our inability to sustain our rapid growth; failure to
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management efforts not being effective to prevent fraudulent
activities; inability to introduce new features or services
successfully or to enhance our solutions; inability to achieve or
sustain profitability; failure to adapt and respond effectively to
rapidly changing technology, evolving industry standards and
regulations and changing business needs, requirements or
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growing or maintaining strategic partnerships; COVID-19 pandemic
and its impact on our employees, customers, partners, clients and
other key stakeholders; legal and regulatory risks; and technology
and intellectual property-related risks, among others. Other
important risk factors that could affect the outcome of the events
set forth in these statements and that could affect EngageSmart’s
operating results and financial condition are discussed in Item 1A
of our Annual Report on Form 10-K for the year ended December 31,
2021 and our Form 10-Q for the quarter ended March 31, 2022, as
updated by our future filings with the Securities and Exchange
Commission. Such statements are based on EngageSmart’s beliefs and
assumptions and on information currently available to EngageSmart.
EngageSmart disclaims any obligation to publicly update or revise
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occurring after the date of this document except as required by
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version on businesswire.com: https://www.businesswire.com/news/home/20220629005137/en/
Media: Katie Jacobs Quarter Horse PR
invoicecloud@qh-pr.com
Investor Relations: Josh Schmidt EngageSmart, Inc.
IR@engagesmart.com
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