Fleetwood Recognizes Outstanding Customer Satisfaction Achievers at National Dealer Meeting in Las Vegas
September 12 2007 - 5:00AM
PR Newswire (US)
RV Producer Pays Homage to Its Founding Father, John Crean
RIVERSIDE, Calif., Sept. 12 /PRNewswire-FirstCall/ -- Fleetwood
Enterprises' RV Group, a leading producer of recreational vehicles,
held its 16th annual Circle of Excellence ceremony during its 2007
National Dealer Meeting at Caesar's Palace in Las Vegas, Nev. Since
1991, Fleetwood awards the Circle of Excellence to dealers who
received positive Customer Satisfaction Index (CSI) scores from at
least 93.5% of their customers surveyed. "Our Circle of Excellence
awards celebrate Fleetwood dealers who provide the ultimate in
customer service and demonstrate daily the high value they place on
their customer relationships and customer satisfaction," said Paul
Eskritt, President of Fleetwood's RV Group. "In fact, this year we
had the privilege of honoring one dealer who has received perfect
CSI scores every year since the inception of the Circle of
Excellence award program." Stewart's RV from Saint Clairsville, OH
-- who has achieved CSI perfection for 16 years -- was specially
recognized by Eskritt and Elden Smith, President and CEO of
Fleetwood Enterprises, at the end of the main awards presentation.
Immediately following the award presentation, Smith paid tribute to
Fleetwood's founder and creator of the industry-changing Bounder
Class A gas motor home, John Crean, who passed away on January 11,
2007. "John Crean earned our enthusiasm, our loyalty, our minds and
our hearts," said Smith. "We at Fleetwood will never forget him, or
the things he stood for, and we will be forever grateful." After
Smith's tribute, the 900-member audience watched a video that
recounted Crean's life at Fleetwood and the impression he made on
those who knew him, as well as those who only knew of him. About
Fleetwood Enterprises Fleetwood RV is the recreational vehicle
operations group within Fleetwood Enterprises, Inc. (NYSE:FLE), a
leading producer of recreational vehicles and manufactured housing
through its subsidiaries. Fleetwood's recreational vehicle line
includes motor homes, travel trailers, fifth wheels and folding
trailers. Fleetwood RV products are distributed through a
nationwide network of approximately 1,000 dealers. For more
information on Fleetwood Enterprises, visit our website at
http://www.fleetwood.com/. Media Contacts: Heather Everett (951)
377-3852 DATASOURCE: Fleetwood Enterprises CONTACT: Heather Everett
of Fleetwood Enterprises, +1-951-377-3852, Web site:
http://www.fleetwood.com/
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