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GTECH to Voice Enable Web Infrastructure With Selection of Intervoice Omvia(R) Voice Framework Utilizing Microsoft Speech Server Billion Dollar Lottery Industry Leader to Further Automate Its Contact Center Operation With Speech-Enabled Service and Support Applications From Intervoice DALLAS, Oct. 4 /PRNewswire-FirstCall/ -- Through its strategic alliance with Microsoft, Intervoice, Inc. (NASDAQ:INTV), the world leader in converged voice and data solutions, today announced that GTECH Holdings Corporation (NYSE:GTK), a billion dollar lottery industry leader, selected Intervoice to deliver several speech-enabled applications within its customer service offering. With a 70% share of the world's online lottery business, GTECH is a full service technology partner catering to all of the systems and support needs of online lottery operators worldwide. GTECH designs, assembles, installs, operates and maintains online lottery systems for governments and licensed operators all over the world. One speech-enabled application from Intervoice will assist both retail store associates with technical support of the GTECH lottery ticket terminals as well as serving as a field operations assistance application for GTECH technicians. The other major application selected by GTECH is to assist with its Electronic Benefits Transfer (EBT) offering. Much like a debit card, welfare recipients in 28 states are given cards to serve as food stamps. GTECH provides customer service to several of these states, fielding over 5 million calls per month. The speech-enabled application will help streamline the existing DTMF application for cardholders to validate current balances and other services. Fielding millions of calls per month, GTECH's distributed contact center configuration has two major sites, one in Boca Raton, Florida, and the other in Austin, Texas. As organizations such as GTECH move to offer customer communications, services and transactions across multiple access channels -- including telephony and web based media -- the industry is now evolving towards a more unified approach to service. Intervoice, a leader in IP-driven voice and web convergence, offers advanced solutions that improve productivity and customer satisfaction while lowering the total cost of IT ownership. The Speech Application Language Tags (SALT) speech applications, based on the Microsoft Speech Server(R) (MSS) platform, will integrate seamlessly into GTECH's existing Microsoft.NET framework, making it possible to extend new self- service Web capabilities and maintain consistency in communication across customer contact channels. While tapping the voice automation expertise of Intervoice and its Telephony Interface Manager (TIM), a core component of MSS, GTECH expects customer satisfaction levels to rise and live agent support to decrease significantly. "Customer service is one significant hallmark of GTECH's competencies," said Michael Sax, Director of Global Technology Services for GTECH. "We recently adopted the Microsoft.NET framework, and choosing a standards-based voice solution such as the Omvia Voice Framework from Intervoice, was a logical fit and a strategic move for GTECH's technology roadmap. We had significant faith in Intervoice whose experienced support team understands speech recognition technology, the precise applications needed for our business environment and has the development expertise to design custom solutions for our business challenges." "Voice automation solutions from Intervoice allow enterprises such as GTECH to improve customer service and satisfaction, while at the same time controlling both capital and operational costs," said Bob Ritchey, President of Intervoice. "The Microsoft Speech Server-based solutions from Intervoice will allow GTECH to better leverage people, resources and their infrastructure. We are excited to demonstrate momentum with our strategic relationship with Microsoft to provide solutions that offer flexibility, easy integration with Microsoft platforms and lower deployment costs." It is not unusual for Intervoice to receive a commitment of this size, and the announcement of this commitment, or any commitment, is not indicative of Intervoice revenues for any fiscal reporting period. About GTECH GTECH, a leading global information technology company with over $1 billion in revenues and more than 5,500 people in 45 countries, provides software, networks, and professional services that power high-performance, transaction processing solutions. The Company's core market is the lottery industry, with a growing presence in commercial gaming technology and financial services transaction processing. For more information about the Company, please visit GTECH's website at http://www.gtech.com/ . About Intervoice Intervoice, Inc. provides leading enterprises, network operators and developers with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company's two business units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems are proven in more than 23,000 implementations worldwide across all industries including: Ameritrade, Amtrak, Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC, Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit http://www.intervoice.com/ . DATASOURCE: Intervoice, Inc. CONTACT: Stephanie Leonard of Intervoice, Inc., +1-972-454-8231, or Web site: http://www.intervoice.com/ http://www.gtech.com/

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