Humana Pharmacy Wins Specialty Pharmacy Patient Choice Award, Two Years in a Row
November 19 2019 - 11:00AM
Business Wire
Award honors specialty pharmacies for their
commitment to patients
The specialty pharmacy team of Humana Pharmacy, the
mail-delivery pharmacy service of Humana Inc. (NYSE: HUM), received
the Specialty Pharmacy Patient Choice Award in the PBM/Payer
Specialty Pharmacy category for the second year in a row. The award
is presented by MMIT and Zitter Insights.
Humana Pharmacy’s specialty pharmacy team offers enhanced
clinical management programs designed to seamlessly flow between
medical and pharmacy benefits. As an entity of Humana, the team has
the unique opportunity to integrate with all facets of the
organization; this provides the team the ability to encourage
specialty medication adherence through chronic condition management
for those patients with a specialty medication which can include
rare diseases/disorders.
Humana Pharmacy is continually improving capabilities to create
a better experience for the customers they serve. Examples of the
specialty pharmacy team putting care and patient satisfaction first
include:
- Personalized Experience: For patients with chronic,
complex health conditions, the team provides a personalized
experience throughout their treatment, offering access to a disease
management team member and clinical nurses who are experts in
patient’s specialty condition.
- Assisting Patient: The team supports patients with
chronic, complex health conditions in applying for patient
assistance programs to cover the cost of their specialty drug,
makes it easy for them to access Humana’s clinical programs and
applies a practical approach to managing side effects.
- Enhanced mail delivery capabilities for specialty
medications: Humana Pharmacy partnered with ParcelShield to
ensure the safe and secure arrival of specialty medications. By
utilizing ParcelShield’s platform, the team can proactively detect
when there might be a problem with a package delivery – such as
weather and air travel issues – in order to prevent delays in
customers getting their therapy.
“For patients with complex, chronic conditions, medication
adherence is key to helping them stay healthy. Our specialty
pharmacy team is committed and dedicated to our customers, helping
them to engage in their health which in turn leads to better health
outcomes,” said Scott Greenwell, President, Humana Pharmacy
Solutions. “This award showcases that the work we do for our
patients is being noticed by them and it resulted in this
exceptional recognition from them, two years in a row.”
The award recognizes organizations for their commitment to the
field of specialty pharmacy and patients. Winners were selected
based on the results from the Zitter Insights 2018 Patient
Satisfaction Survey (January-December 2018). The surveys – on
average – surveyed 4,000 patients per quarter.
The award represents the highest quality in customer service and
optimal patient care by a specialty pharmacy. The criteria for this
award were formulated by an external committee comprising
individuals representing pharmaceutical manufacturers, payers,
trade organizations, consultants and equity research firms. Humana
Pharmacy was among eight finalists in the Payer/PBM category.
For more information on Humana Pharmacy’s specialty pharmacy
team visit: www.humanapharmacy.com/specialty
About Humana
Humana Inc. (NYSE: HUM) is committed to helping our millions of
medical and specialty members achieve their best health. Our
successful history in care delivery and health plan administration
is helping us create a new kind of integrated care with the power
to improve health and well-being and lower costs. Our efforts are
leading to a better quality of life for people with Medicare,
families, individuals, military service personnel, and communities
at large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
View source
version on businesswire.com: https://www.businesswire.com/news/home/20191119005749/en/
Marina Renneke, APR Humana Corporate Communications (602)
760-1758 mrenneke@humana.com
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