Kansas City Southern Announces Revised Service Metrics to Provide a More Complete View of Customer Service & Operational Perf...
April 29 2019 - 4:10PM
Business Wire
Kansas City Southern (KCS) (NYSE:KSU) has revised the
definitions of two key service metrics that it uses to measure
operating performance. These revised metrics will provide a more
complete view of customer service and operational performance on
the KCS network.
Following are brief definitions of the two service metrics that
are changing:
Operational Cars Online (formerly Cars Online): A car
level metric representing the number of cars on the KCS network
that are not at a customer’s location.
Gross Velocity (formerly Train Speed): A train level
metric measuring the average velocity of a train between its origin
and destination stations, calculated as the sum of the miles
traveled divided by the sum of total transit hours. Transit hours
are measured by calculating the difference between a train's origin
departure and destination arrival date and times broken down by
segment across the train route. This metric includes all time spent
at intermediate locations between a train origin and destination
(including all crew changes, terminal dwell, delays, and
incidents).
Please visit http://investors.kcsouthern.com/ and navigate to
Performance Metrics> Railroad Performance Measures for weekly
data and full definitions of performance metrics. To assist in
comparing restated data to historical performance, KCS has provided
two years of restated service metrics under the new
definitions.
“As part of its transition to a precision-scheduled network, KCS
is pleased to provide a more complete view of its operational
performance to its customers and stakeholders,” stated Kansas City
Southern’s Executive Vice President Precision Scheduled Railroading
Sameh Fahmy. “These revised metrics will give stakeholders a more
accurate understanding of KCS’ operational performance as we strive
to improve customer service.”
The methodology for calculating train speed and cars on line
differs from the calculations that have been provided to the
Surface Transportation Board (STB) in the past under the agency’s
Ex Parte 724 docket. The Company will report train speed, dwell and
cars on line to the STB in a manner acceptable to the agency.
Headquartered in Kansas City, Mo., Kansas City Southern (KCS)
(NYSE: KSU) is a transportation holding company that has railroad
investments in the U.S., Mexico and Panama. Its primary U.S.
holding is The Kansas City Southern Railway Company, serving the
central and south central U.S. Its international holdings include
Kansas City Southern de Mexico, S.A. de C.V., serving northeastern
and central Mexico and the port cities of Lázaro Cárdenas, Tampico
and Veracruz, and a 50 percent interest in Panama Canal Railway
Company, providing ocean-to-ocean freight and passenger service
along the Panama Canal. KCS' North American rail holdings and
strategic alliances with other North American rail partners are
primary components of a unique railway system, linking the
commercial and industrial centers of the U.S., Mexico and Canada.
More information about KCS can be found at www.kcsouthern.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190429005764/en/
KCS:C. Doniele Carlson,
816-983-1372dcarlson@kcsouthern.com
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