Industry leaders Lennox Residential HVAC
and ServiceTitan forge a partnership to help contractors digitize
processes, increase profitability, and enhance the customer
experience.
RICHARDSON, Texas and LOS ANGELES, Feb. 27,
2024 /PRNewswire/ -- Lennox (NYSE: LII), a leading provider of
innovative climate solutions in the HVACR industry, announced a
partnership with ServiceTitan, a software platform built to power
the trades, establishing the software platform as Lennox
Residential HVAC's exclusive Field Service Management (FSM)
provider. This agreement provides both organizations with mutual
customer access to a range of functionalities and capabilities to
help drive efficiency and enhance the customer experience.
"Lennox has a proven history of
product advancement and digital innovation. Our collaboration with
ServiceTitan underscores the shared dedication to equipping dealers
with tools that streamline workflow and elevate the customer
experience," said Gary Bedard,
Lennox Home Comfort Solutions President. "We're confident the
innovative features that ServiceTitan offers, coupled with the
strong product and service offerings Lennox provides, will empower dealers and
support our customers amid growing demands."
This partnership will allow Lennox dealers who use ServiceTitan to access
Lennox product content, real-time
pricing and availability and place electronic purchase orders from
within the ServiceTitan software. This integrated supply chain
offering to dealers is an important step forward in Lennox' long-term digital integration strategy
to enhance the customer experience beyond its own digital channels.
Lennox and ServiceTitan will also
develop and launch a comprehensive Lennox Package complete with
prebuilt customizable sales proposals, on-the-job checklists,
marketing campaigns, lead integration through the Lennox dealer locator, IoT leads, and the
management of consumer rebates and warranty registration.
A key component of this partnership is the support provided to
mutual customers. In addition to the planned integrations,
Lennox customers will have a
dedicated white glove support channel through ServiceTitan to
further assist with any needs. The inclusion of elevated support by
Lennox demonstrates a commitment
to ensuring an exceptional customer experience.
"Prioritizing customer retention and revenue growth is key for
contractors nationwide, so identifying opportunities to streamline
operations is crucial," stated Vahe Kuzoyan, President and
Co-Founder of ServiceTitan. "Our new software-focused partnership
with Lennox provides businesses
the tools to achieve their goals and deliver best-in-class customer
service. As trusted brands in the HVAC industry, ServiceTitan is
proud to be the exclusive Field Service Management partner for
Lennox Residential HVAC contractors, enhancing the overall
experience for our mutual customers."
About Lennox
Lennox (NYSE: LII) is a leader in
energy-efficient climate-control solutions. Dedicated to
sustainability and creating comfortable and healthier environments
for our residential and commercial customers while reducing their
carbon footprint, we lead the field in innovation with our cooling,
heating, indoor air quality, and refrigeration systems. Additional
information on Lennox is available
at www.lennox.com.
Media Contact
pr@lennox.com
Investor Relations Contact
investor@lennox.com
About ServiceTitan
ServiceTitan is a cloud-based software platform built to
power trades businesses. The company's end-to-end solution gives
contractors the tools they need to run and grow their business,
manage their back office, and provide a stellar customer
experience. By bringing an integrated SaaS platform to an industry
historically underserved by technology, ServiceTitan is equipping
tradespeople with the technology they need to keep the world
running. ServiceTitan is backed by world-class investors including
Battery Ventures, Bessemer Venture Partners, Coatue, CPP
Investments, Dragoneer Investment Group, Durable Capital Partners
LP, Generation Investment Management, ICONIQ Growth, Index
Ventures, Sequoia Capital, Thoma
Bravo, TPG, and T. Rowe
Price.
Press Contact
Max Wertheimer
ServiceTitan, Inc.
Press@servicetitan.com
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SOURCE Lennox International Inc.